Of course it's your fault! The law is a bit hazy on this sort of situation but I'd be inclined to contact the manufacturer and say that waiting until September is not an option. As the machine is virtually new and was only purchased around the time that they, supposedly, found out that the machine was faulty (when Whirlpool bought the company in October) I would ask for either an immediate repair, a full refund or a replacement new machine. I would argue that the 'do not leave the machine unattended' comment is something that has serious implications. It implies that the machine has the possibility of catching fire and/or bursting into flames. Therefore, not being in the room all the time means that you may not be there when the disaster could happen. So, by extension, you must remain in the room whilst it is in operation. In your situation this is not possible because of the need for you to attend to your family. Contact them immediately and see what response you get. Don't let them put you off by saying that they will have to look in to it. They've already admitted that your machine is a possible danger so it only remains for them to proceed in solving the problem. Don't hesitate to play the pensioner/sick members of the family card . This may get it sorted quickly, which is what you want. If you can't get them to sort it out quickly I would then go to the retailer and say you want them to get the machine repaired within a fortnight or give you a full refund (not sure that you're entitled to a full refund but no harm in trying). There's no question that there is a problem with the machine and they know that because the manufacturer has said so. Under the law it's the retailers duty to prove it's not faulty (within six months of purchase) and only becomes the purchaser's responsibility to prove it's faulty outside of that six months. As usual, I need to add my disclaimer that I'm not a lawyer and all this is just my personal opinion. It's the way I would go about solving the problem Just a note to everyone, The Sale of Goods Act no longer exists. It has been replaced by the Consumer Rights Act. You should be able to Google all the details.
Not wishing to take the thread off topic but I don't entirely agree, with the greatest respect FC I know from my own experience of buying washing machines over 35 years ago when we had a young family, they were very unreliable in those days and we had to replace every 18months. It was mainly down to washing loads of terry nappies and they just couldn't cope. They might have seemed over engineered but remember that in those days they had a great big lump of concrete inside them to cut down vibrations. Now-a-days concrete is banned as it makes the whole machine too heavy for one person to lift, but they have improved beyond recognition , no longer do they rattle and shake themselves to bits. If anything goes wrong it's usually the flipping electronics rather than the mechanical side of things. I remember one of our old washing machines going rusty within the warranty period and rubber seals perishing. Modern manufacturing efficiencies and economies of scale mean they are produced far more cheaply than in the 1960s and with modern design they are more reliable too (I know I'm pushing my luck here). On the other hand we have never had much of a problem with Tumble dryers, they are much less complicated so fewer things to go wrong, I'm sure I can count on one hand the number we've owned over 35 years. All this said whilst touching wood and crossing fingers
Good morning well its been an eduction this morning,I communicated by telephone to the Hotpoint customer service,after having to select 1 of 5 options,and then 1 of 6 options and then 1 of 2 options,automated voice informed yours truly that if my enquiry was appertaining to the safety issue of my Tumble dryer then I should ring a special number which it proceeded to give me,it was so quick that I couldn't quite get it,so had to to it all over again. At last another 3 options but eventually got there in the end,to be greeted by a lovely gentleman who was having a bad day,he asked my name ,address post code and product no of my Tumble Dryer ,to cut a very long story short,and after trying to talk over me,I spoke to him with respect and asked him to treat me with the same respect,he seemed to settle down a little after he decided that I did have a brain,bearing in mind that I had 18 pages in one hand and a pen and paper in the other hand with the phone under my chin,I was proud of myself,he then said your machine is 100% safe ,I politely asked if he could send me a letter stating such,but he said that he wasn't allowed ,I then said Oh so if anything untoward happens I can say that you told me that it was 100% safe to use,he then said this safety issue was only for people that didn't read the instructions and the idiots (his words) that didn't clean the filters out on a regular basis. I then asked why do I have to wait until September before it could be upgraded and why is it that if my machine was over a year old could I have a new machine,he said that was because the older machines could not be upgraded,I now have a headache coming on,he then said if he gave me a reference number that would enable yours truly to check every week on line to see if there were any changes in my September date. Curry's were worse than useless and stated that it was unfortunate and they were sorry but as my Tumble Dryer was working perfectly well there was nothing they could do and suggested that I got in touch with Hotpoint customer Services I think that I lost this battle but not the war,to be continued
Woo, Hotpoint have obviously got to the point where they are fed up with handling the issues over this tumble drier, but they should still have treated you with the respect that customers are entitled too. Curry's are devils for failing with their after sales service, so sadly I'm not surprised you were treated like this. I think your next steps may possibly be your Citizens Advice Bureau and/or your local Ombudsman.
Good afternoon @Sheal and thank you my friend,yes I'm am still in there fighting and I will succeed,talking about Curry's one of my sons birthday is coming up and he would like a record player(potable) just for is records,saw them on line and it said they were in stock,but Curry's have said that they don't stock them, ah well not to worry,enjoy your day ps they are still selling the said Tumble Dryers
@wiseowl If you want to try writing to the CEO of Indesit (who own Hotpoint) his name is Maurizio Pettorino and his email is:- [email protected] The company website is:- http://www.indesit.co.uk I'm not sure whether this next bit is up to date:- Address:- Hotpoint Customer Service Contact Details Postal address Morley Way Peterborough PE2 9JB Phone Number: 0843 636 2617
We purchased an Electra Compact Tumble Dryer,-Made In UK. I installed it in the Garden Shed. The dryer has been used regular for 15 years and we have never had to purchase a spare part as it has never given us any trouble,and it as still as good as it was when first fitted 15 years ago.. I could be tempting fate posting this,as tomorrow morning I could find my Garden Shed, Toast. .
Electra were a subsidiary brand of Electrolux back in the day - pretty decent stuff to be fair. Indeed, Electrolux stuff still seems to be reasonably good. Sadly for the Electra name, it was sold off and is now owned by the Turkish company Vestel (who own quite a few of the old brand names that were once considered to be good stuff, such as Bush for example)
A work colleague had his dryer replaced by Hotpoint this week, it was nine years old and he had been told they couldn't come out to repair till August, instead of waiting he took up their offer of a new one, £59 delivered.
Only just coming across this post, I bought a hotpoint one 8 years ago and never had any trouble with it, mind you I did always clean the fluff. And being young and stupid, also left it running when nipping out..however, after 2 belts and the element packing in after nearly 6 years I got rid of it had a white knight (ugliest, cheapest and noisiest thing ever!!) Lasted a year! Went to a second hand shop, bought the exact same hot point tumble I had previous.. Had a letter from hot point (they must of thought I still had the first one) lasted 2 months and died 4 days after the letter, funnily enough.. thank God there was a guarantee and was given a Beko condenser instead and I am now converted to condenser. But give me a nice breeze and my line any day!
Just noticed your post about currys wiseowl, worked there over xmas just gone.. absolute joke of a company. They do not take anything seriously and very much target driven. Warning to all, don't get sucked into the care plans they try to palm off! Check its really worth it against the item your buying
Hi Fat Controller. The big problem now with white electrical goods is most of the raw material's used in the manufacturing of these goods have been sold off from this Country/Europe, to East Asia. I was employed for 34 years with an American company in this country,Holland,Denmark, Spain, and America. I was employed in the Quality Control Departments, testing Physicals and Colour Control. I know that Electrolux demanded top of the range Quality Materials, along with several other companies in this Country/Europe. The testing was very stringent ,testing numerous grades, Flame Retardant,Rigidity Polymers, Tensile Strength, Impact Strength, Colour Stability. This material was tested very regular on production lines by the Q/C, and also random sample testing direct from the production lines. Unfortunately over the years the whole company, who I was employed with, was taken over by an East Asia company, who purchased the company, Lock ,Stock, Brand name,which is still in operation, but not in this Country.. Some of these Special grades of plastic were used in the Car Industry , which shows you how hard/rigid this Polymer material was. Ah well, all good things come to an end.
