Their Figures Did Not Add Up.

I got my Bank Statement in yesterday, normally I give it a quick glance over but yesterday I had a good check over each item.
Fortunately I noticed my Electricity Direct Debit had increased by 50% this alteration had been made four months ago without my knowledge, I was not informed by the company in advance.
I also noticed in my last balance on my Electricity Statement I was £156 in credit..
I was on the blower right away to the company.

To cut a long story short-----The Direct Debit Amount is back to the original amount and a long winded apology was given,also some of my credit amount will be paid back into my Bank Account. I will be checking my Bank Statements more stringent in the future..

 

This is a nice little earner for these companies.
These "mistakes" multiplied by millions of accounts earns them millions of pounds a year.

 

You always need to keep one eye on your direct debits . I would think the majority of companies will inform you by mail of any change ,but this can be easily missed . Barclays inform me at least once a month of changes to my £0 payment on a credit card I held over 6 years ago ! @music if you don't like the service / price of your utility company it is very easy to change . Then again if they are OK on every other point , don't cut your nose off to spite your face

 

@music , I have just changed my current account of 40 years with RBoS to Santander. Now this used to be a daunting task transferring debits and orders etc . I just filled in a very simple online form and within 4 days I had a new account and debit/cash card ! On the seventh day my money transferred to Santander and the RBoS account closed. it was seamless !
Obviously I am keeping a close eye on the payments over the next month to make sure everything is working OK .

 

I don't keep an eye on any of my Direct Debits, i don't have any

 

You can have some of mine if you want Jiffy .
Santander also pay 3% cashback on mobile and broadband and 1% cashback on my council tax.
So do the councils pay a 2% fee say to collect tax by direct debit ? Hope George does not find out about this !

 

Natwet do a 3% cash back on all utillity bills, It cost £3.00 per month, but we make more than that on our bills,

 

An incoming one would be good sort code xxxx account number xxxxxxxxxx