Photos can't be uploaded..

Discussion in 'How To ..........' started by Cannyfullpots, Apr 3, 2016.

  1. Cannyfullpots

    Cannyfullpots Gardener

    Joined:
    Jun 8, 2015
    Messages:
    310
    Gender:
    Female
    Location:
    Suffolk
    Ratings:
    +515
    I've always used this site from my phone. I could always upload pictures no problem - now it tells me constantly that the 'file is too big'

    Why is this & why can't I now upload pictures?

    My phone is the same its always been & its getting frustrating!
     
    Last edited: Apr 3, 2016
  2. Fat Controller

    Fat Controller 'Cuddly' Scottish Admin! Staff Member

    Joined:
    May 5, 2012
    Messages:
    26,198
    Gender:
    Male
    Occupation:
    Public Transport
    Location:
    At me 'puter, GCHQ Ashford Office, Middlesex
    Ratings:
    +48,818
    If I give you my email address, are you able to email me one of the photos (at full size) that won't upload so I can see if I can see what is going on?
     
    • Friendly Friendly x 1
    • Cannyfullpots

      Cannyfullpots Gardener

      Joined:
      Jun 8, 2015
      Messages:
      310
      Gender:
      Female
      Location:
      Suffolk
      Ratings:
      +515
      Yes please! That would be great, as I haven't got a clue. The email would also be sent from my phone.

      Thank you!
       
    • Fat Controller

      Fat Controller 'Cuddly' Scottish Admin! Staff Member

      Joined:
      May 5, 2012
      Messages:
      26,198
      Gender:
      Male
      Occupation:
      Public Transport
      Location:
      At me 'puter, GCHQ Ashford Office, Middlesex
      Ratings:
      +48,818
    • Fat Controller

      Fat Controller 'Cuddly' Scottish Admin! Staff Member

      Joined:
      May 5, 2012
      Messages:
      26,198
      Gender:
      Male
      Occupation:
      Public Transport
      Location:
      At me 'puter, GCHQ Ashford Office, Middlesex
      Ratings:
      +48,818
      OK, I am going to try and upload them from my PC untouched, and see what happens

      IMG_8045.JPG

      IMG_8046.JPG
       
      • Like Like x 1
      • Fat Controller

        Fat Controller 'Cuddly' Scottish Admin! Staff Member

        Joined:
        May 5, 2012
        Messages:
        26,198
        Gender:
        Male
        Occupation:
        Public Transport
        Location:
        At me 'puter, GCHQ Ashford Office, Middlesex
        Ratings:
        +48,818
        Hmmmm.... Very odd! I have done nothing to those pictures at all and they upload fine.

        I'll go and have a tinker under the bonnet and see if I can see anything - bear with me.
         
        • Like Like x 1
        • Funny Funny x 1
        • Cannyfullpots

          Cannyfullpots Gardener

          Joined:
          Jun 8, 2015
          Messages:
          310
          Gender:
          Female
          Location:
          Suffolk
          Ratings:
          +515
          I've emailed you again, with a picture of what it says when I try to upload the 2 pictures I sent you. I would have put the picture on here - but it wouldn't let me upload it :snork:
           
        • Fat Controller

          Fat Controller 'Cuddly' Scottish Admin! Staff Member

          Joined:
          May 5, 2012
          Messages:
          26,198
          Gender:
          Male
          Occupation:
          Public Transport
          Location:
          At me 'puter, GCHQ Ashford Office, Middlesex
          Ratings:
          +48,818
          OK - I have made some changes; whether they wil work or not remains to be seen.

          Can you log out completely, clear your browser cache on your phone (sorry, no idea how you do this on an Apple phone) and then log back in and try to upload one of your images again.
           
          • Like Like x 1
          • wiseowl

            wiseowl FRIENDLY ADMIN Staff Member

            Joined:
            Oct 29, 2006
            Messages:
            44,110
            Gender:
            Male
            Occupation:
            Philosophy of people
            Location:
            In a barn somewhere in North Kent
            Ratings:
            +89,258
            Hi @fat controller my friend this is what Woo gets;)

            Capture.PNG

            On other sites it is fine:smile::blue thumb:

            [​IMG]
             
          • Fat Controller

            Fat Controller 'Cuddly' Scottish Admin! Staff Member

            Joined:
            May 5, 2012
            Messages:
            26,198
            Gender:
            Male
            Occupation:
            Public Transport
            Location:
            At me 'puter, GCHQ Ashford Office, Middlesex
            Ratings:
            +48,818
            What image was that for @wiseowl?

            I think I have it sussed. There are two parameters that limit the photos being uploaded. The first is the size of the file which is limited to 1024kb (or 1.024mb), and the other is the resolution which is the number of pixels which is set to 800 x 600

            The two photos that @Cannyfullpots emailed to me were:

            924kb
            1632 x 1224

            And
            1.06mb (so 1064kb)
            1224 x 1632


            Now, I need to work out why it allowed me to upload them even though they are outwith the limits.
             
          • Fat Controller

            Fat Controller 'Cuddly' Scottish Admin! Staff Member

            Joined:
            May 5, 2012
            Messages:
            26,198
            Gender:
            Male
            Occupation:
            Public Transport
            Location:
            At me 'puter, GCHQ Ashford Office, Middlesex
            Ratings:
            +48,818
            OK - we are getting somewhere. It appears that my browser, PC or GC servers are being clever when I upload photos as they are automatically resized to fit the site parameters. Those images above have been resized to 800 x 600 and are now less than 200kb
             
          • Cannyfullpots

            Cannyfullpots Gardener

            Joined:
            Jun 8, 2015
            Messages:
            310
            Gender:
            Female
            Location:
            Suffolk
            Ratings:
            +515
            It still says the same @fat controller

            Have cleared the cache & tried to upload a pic - an error occured.
             
            • Like Like x 1
            • Fat Controller

              Fat Controller 'Cuddly' Scottish Admin! Staff Member

              Joined:
              May 5, 2012
              Messages:
              26,198
              Gender:
              Male
              Occupation:
              Public Transport
              Location:
              At me 'puter, GCHQ Ashford Office, Middlesex
              Ratings:
              +48,818
              I've dug deeper - the images that you are trying to upload are too large, hence the site rejecting them. When I uploaded those same images, they were automatically resized (not sure if that was my end or GC end that did that, but I am currently thinking it is my end as everyone else appears to be struggling).

              I am not sure if there is an image resizer available for Apple's OS? I am equally unsure about other browsers & PC's, as the one I am using is a fairly powerful bit of kit and I have loads of photo and media programs installed (so potentially, one of those might be having an impact).

              I am going to bounce this post into the office for further discussion to see if we can't reach a suitable solution. I will also post some information more generally as I am aware that there are a lot of people now being affected by this.

              Please bear with us everyone, we are at least making headway now. :dbgrtmb:
               
              • Like Like x 1
              • Friendly Friendly x 1
              • Scrungee

                Scrungee Well known for it

                Joined:
                Dec 5, 2010
                Messages:
                16,524
                Location:
                Central England on heavy clay soil
                Ratings:
                +28,996
                I use Paint to resize images to 800 x 600 pixels and despite being typically average only 200 KB, they sometimes still will not upload.

                And when trying to re-upload an image that had previously successfully uploaded some time ago, I also had an error message.

                But when the same sort of thing happened to me some time ago, and there were suggestions of 'clear you cookies', etc., etc., and they never worked, it was only a Xenforo update that sorted everything out.
                 
                • Informative Informative x 1
                • pete

                  pete Growing a bit of this and a bit of that....

                  Joined:
                  Jan 9, 2005
                  Messages:
                  47,694
                  Gender:
                  Male
                  Occupation:
                  Retired
                  Location:
                  Mid Kent
                  Ratings:
                  +84,311
                  DSC00017.JPG

                  1.71mb
                  2304x1728
                  I'm using Chrome.
                  Uploads in about 4 seconds.
                   
                Loading...

                Share This Page

                1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
                  By continuing to use this site, you are consenting to our use of cookies.
                  Dismiss Notice