VIRGIN MEDIA CUSTOMERS / HAVE YOU EMAILED ME?

I don't use Virgin for anything, having heard many complaints about there lack of customer relations in the past. But it looks like my bank will be taken over by them in the not too distant future.

 

Hi,

Think that must be your cue to move ,move , move !

Sure you know you can have several email addresses with gmail and the like, the problem with that is the constant logging in with passwords, but if you use an email client like Thunderbird it does that for you. plus once its downloads your mails you can close it /work offline so your online presence is reduced.

Think like any big organisations these days ,there are good and bad stories, though have to say you hear more of the bad as most folk prefer to talk about the bad rather than the good.

Used several of their services and never had any real problem as long as you know how to play their game.
For banking you are well covered by the usual uk financial regulations, just keep good copies/records of everything.

"Unlike the TSB fiasco ,CYBG stressed that there would be no “big bang” move of Virgin Money customers to its platform on day one. The transfer will be phased over three years."

 

@Sheal , my experience with Virgin is the customer service is very good . You can get through to them immediately and they have always been helpful. This is for the mobile / broadband service , I have never used the financial side of Virgin .
Virgin started in the early 1970's with a few record shops

 

I think the 02 episode points out how crazy we are to rely on technology, it will never be fool proof, always flaky and often not reliable IMO.
Too much reliance on this kind of dodgy stuff is dangerous.
To me the internet is mostly just something that is good, while it works, but tends to have problems at the drop of a hat.

 

My O2 phone has worked ok as it's not a new one or smart one tis an old one

 

Imagine if 02 was controlling driverless cars in ten years time.

 

Hi,

Re the O2 outage, think it really highlights to potential problems / chaos .

Think its even more reason that the UK fully follows other countries like OZ, NZ, US , CA and removing all the Huawei based devices from our data networks and similar, could be a armageddon if true.

Wonder how many Huawei devices CGHQ has in there ...?

 

Thanks all, but what worries me is that I bank online. I opened an account with Clydesdale to avoid the 'big' names, it seems it's not to be.

 

I am with plus net had no problems so far i use yahoo and aol for email and for spare gmail on my tablet so if one goes down have a couple to fall back on but i too would nt be too upset if i lost it
technology is good but you can never guarentee nothing will happen

 

I think that Clydesdale are taking over Virgin money , not vice versa . But they are going to use the Virgin brand name and phase out Clydesdale.
Also Clydesdale can issue its own banknotes, so that can solve any problem

 

Hi,

What "worries" you about online banking and are you talking current accounts or saving accounts ?

Why do the big names seem to put you off ?

I know they do get the most adverse comment like the recent TSB /Nat West problems and would never use Santander myself as they always have customers horror stories coming out, but you do get some banks always having consistently good reports.

Probably the biggest problem with online banking is your own security methods, so many folk do not follow the most basic PC/ Mobile Phone safety rules, hope your security is good ?

A good forum to follow regarding banking /money etc is the MSE one.
Banking & Saving