Kindle

I have a two year old Kindle e-reader that's giving me problems, so any help would be appreciated please. It's one of the first of generation 10 that was produced.

A few weeks ago the battery suddenly started to go flat very quickly and I'm only getting two to three hours reading before it needs recharging - I don't use the backlight. At the same time pages have started to turn on their own going to a completely different place within a book and responses to moving through different areas, such as book listings, settings etc. are haphazard. I also have problems entering my passcode.

I don't know if resetting to factory settings would make any difference and really don't want to do that unless I have too.

 

Hi I have a kindle my hubby gave it to me as he found it complicated i prefer adroid tablet but i use it till it packs up but never wont another kindle. You could contact
Your Kindle E-Reader - Amazon Customer Service
https://www.amazon.com › gp › help › customer › display.html?no…
Restart your Kindle to resolve intermittent issues or try this

Whilst this could be a hardware issue try below>>
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

 

Thank you Janet. Does resetting the kindle this way put it back to the factory settings? I'd rather not do that unless it's really necessary.

 

Hi sheal its a possabity because A hard reset will delete all data, and restore your Kindle to factory settings. So maybe contactYour Kindle E-Reader - Amazon Customer Service
https://www.amazon.com › and see what they advise

 

@Sheal sometimes the battery can develop a fault and there isn't much you can do except replace the battery see https://www.google.com/search?client=firefox-b-d&q=kindle+replace+battery
I would, as suggested above, contact Kindle customer support.

 

I have done a hard reset on several occasions and never lost any data.

 

Thanks all. Yes, I think it would be best to contact Amazon and see what they suggest.

 

Great jacko