Latest Moan From You and Me 2023

Discussion in 'Off-Topic Discussion' started by Victoria, Jan 4, 2023.

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  1. Clueless 1 v2

    Clueless 1 v2 Total Gardener

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    I've had positive experiences with green flag too. But one time, when my car wouldn't start leaving me, the wife and our baby son stranded, the green flag guy turned up promptly, read the diagnostic codes, then immediately told me my car was irreparable. I told him I could fix it myself if I had the tools. He wouldn't lend me his tools but he did begrudgingly agree to do the simple things I asked. MAF sensor removed, cleaned with carb cleaner, refitted, and car started first attempt and got us home. I knew it was only a temporary fix because once sensors start misreporting they're usually knackered, so I ordered a new one for a couple of hundred quid, and car was fine for another year or so before other things started to fail making it uneconomical to maintain. 5 minutes work and a couple of hundred quid, not bad for a car that the green flag man said was irreparable.
     
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    • shiney

      shiney President, Grumpy Old Men's Club Staff Member

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      In a survey run by Which? Green Flag was rated quite well but below that of the AA. The RAC did very poorly, mainly because of timing.
       
    • Clueless 1 v2

      Clueless 1 v2 Total Gardener

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      I don't know if it's still the case, but years ago when I worked for Capita, a business they acquired in Leeds handled the call outs for several breakdown recovery companies, including Green Flag, the AA and the RAC. Call outs for all of them came into the same call centre, and the computer would just defect which company it was for based on the number the caller had dialled. It was then for the call centre operator to queue the call out based on a few basic rules based on a script they had to follow.
       
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      • pete

        pete Growing a bit of this and a bit of that....

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        I started out with the AA, but I dont think I ever used them.
        Some years later I moved to green flag after the AA started giving out cheap rates for other family members, not having any to add to my policy I was feeling a bit ripped off.
        Never used green flag.
        Then got the RAC as an add on to my insurance, used them twice, both with battery problems and they were there within a couple of hours.
         
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        • clanless

          clanless Total Gardener

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          The main thing we are afraid of is being stuck miles from home. So the onward journey cover is a must have. Cant be repaired at roadside, then take us and car home. Well have a brew and worry about getting the car to the garage tomorrow.
           
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          • shiney

            shiney President, Grumpy Old Men's Club Staff Member

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            It was a local garage that was called out and the man worked hard in the rain and was very cheerful.

            His lorry had to be turned carefully in the road with a tree and a telephone pole opposite our driveway and the stump of a tree by our entrance.
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            and squeeze in without damaging the plants. From that point in the drive it is offset to the side.
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            So the car needed steering as it was being hauled towards the lorry. Non-powered steering is difficult in those circumstances
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            All done
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            The RAC were not particularly helpful and twice they didn't make the promised phone call to update us on what was happening. That's why I had to take our friend home. The car was eventually taken away 17 hours after the RAC being called.

            We couldn't praise the local garage enough.
             
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            • pete

              pete Growing a bit of this and a bit of that....

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              Modern cars?:biggrin:
              In the old days, it wouldn't have happened in the first place, but if it did you could have just pushed it out onto the road.:biggrin:
               
            • Jiffy

              Jiffy The Match is on Fire

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              @shiney you'd get an artic in there :) nice to see the driver doing it properly:dbgrtmb::dbgrtmb: why you ask, see they have a 7.5 ton lorry for the Merc, which if they turned up with a 3 or 3.5 ton tran'y tipe of van/lorry they would be over gross weigth and axle, and the driver is straping all 4 wheels of the car :dbgrtmb: as some would only strap front 2 or rear 2 wheels which can be called a insure load because car's can bounce around on the bed of the lorry
               
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                Last edited: Jul 24, 2023
              • shiney

                shiney President, Grumpy Old Men's Club Staff Member

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                @Jiffy He was very careful and very thorough. :blue thumb: Used to drive a bin lorry.
                 
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                • Fat Controller

                  Fat Controller 'Cuddly' Scottish Admin! Staff Member

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                  RAC's reputation has utterly plummeted in the past couple of years - one can only presume that they are suffering from a severe lack of trained staff. Sadly, I have seen accounts from others involved in the motor trade where women and children have been left stranded for many hours... one in particular sticks in mind, a family (parents, one young child, one dog) broke down on the M6, waited 4hrs for a patrol to turn up who couldn't fix the car so requested a tow-truck, another three hours and a 3.5t beavertail turned up which wasn't up to the job of carrying the car involved, so another was requested, but did at least tow them off into a petrol station. After more hours, with distressed child and dog, the parents persuaded the RAC that it was time to invoke the hotel cover...

                  The following day, the RAC recovered the vehicle and started it's relay journey back home, taking the driver with them but refusing to take the woman, child and dog. Driver had to hire a car and return to collect them later in the afternoon/evening.

                  The bad news for the RAC was that the family were related to a motoring journalist who went on to call them out publicly for their performance.

                  Most insurers use RAC now (they are presumably cheap for bulk contracts) which I would bet has been the downfall as they are now busier than they were ever geared up to handle.
                   
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                  • Jocko

                    Jocko Guided by my better half.

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                    I have been a RAC member for 44 years now and never had any trouble with them. On the occasions I have had to call them out they have always arrived promptly though my last call out was 7 years ago so things may have slipped since then.
                     
                  • Fat Controller

                    Fat Controller 'Cuddly' Scottish Admin! Staff Member

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                    I have to agree - my last interaction with them was a knackered battery on my Qashqai back in 2017 and they were spot on. However, from what I can gather, it does seem that it is in the past couple of years that things have really gone south. I hope they manage to get it sorted.
                     
                  • pete

                    pete Growing a bit of this and a bit of that....

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                    I do remember using the AA about 11yrs ago, I shredded two tyres on a pothole in the dark.
                    I think I waited over an hour and it wasn't an AA vehicle that took my car to a garage, the driver didn't have to, but he dropped me off at my house as well.:smile:
                     
                  • pete

                    pete Growing a bit of this and a bit of that....

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                    Has the BBC given its presenters a new directive, they seem to have dropped the term, twice, and are now saying, two time, just something I've noticed.
                     
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                    • shiney

                      shiney President, Grumpy Old Men's Club Staff Member

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                      Have you noticed it more than two times? :loll:
                       
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