Royal Mail 'Tracked 48'

I had the evidently stupid idea that 'Tracked 48' would mean delivery within 48 hours. When the item still hadn't arrived by the 3rd day I finally received an e-mail from Royal Mail with a delivery date 5 days after the vendor despatched it. The e-mail actually says they 'endeavour to deliver within 2 - 3 working days'! No Guarantee, although I had to pay extra for fast delivery.

 

It is annoying. I had a plant sent 24 hr tracked first thing on a Monday morning. It arrived at 4.30 pm on the Friday.

 

Since posting my original moan I've had an email saying delivery today. That means 48 Hour Tracked can actually mean 96 Hour Tracked. Surely they should be picked up on false advertising when the reality is only found in the small print of the RM site and not on the site of the vendor.

 

They are crap. I gave the sender my What3Words address and they included it in their parcel label. RM still said that they couldn’t find me. They tried three times, three days in a row, and each time had an excuse like “Nobody at home”, when we were at home. In the end, they dumped it at the nearest post office where I picked it up, broken and bashed, on the fourth day.

 

Our RM delivery only have 3 words "huh, huh, HUH..."! Have to add mind you they are nearly always on time.

 

I get my prescriptions delivered and about a year ago I had an email saying that RM will deliver my package 'today between 07:45 and 10:30' - as they usually do.
At about 10.30 I had another email from RM saying my package (medications) had been delivered - it hadn't.
So I panicked and tried calling RM to ask where my meds had been delivered - wow what a waste of time. It's not possible to speak to anyone after 45mins I gave up.
I called Lloyds Direct (who provide my meds) and asked if they could help, but they couldn't.

Next day, postie arrived with my box of meds!
I asked him why I got a message yesterday saying they'd already been delivered.
Quite off-hand he explained that usually they scan parcels as having been delivered as they load them into the van for delivery, but if they run out of time they don't deliver until the next day!!!

I did fill in a form on the RM site saying how ridiculous this is especially when medications are involved.
I never got a reply.

 

The 48 refers to days not hours.
It gives them a bit of leeway should there be problem

 

Never heard of Tracked 48, but I went to the post office at 3 in the afternoon on Thursday, paid £7.95 for a A4 envelope to London, and it arrived at 1 PM the next day (Yesterday).
Maybe Tracked 48 means rather than next day, they can deliver it 48 working hours later?

 

Just thinking but I have my medicines delivered by tracked 24.
I usually get a message from royal mail late afternoon saying they have my package but the delivery date is usually the day after next.
Which is 36hrs I guess

 

The RM online service is superb! You can do parcels or letters, re-send to same previous addresses and they will currently print you label , postie bring it to the house and take your item - collection free... was 50p. I've posted many an item , especially abroad, booking late afternoon and had it picked up next morning by the postie.

 

We live about 2 miles from our local sorting/delivery office so aren't rural or anything like it. Our postal service is unreliable at best.