BANKS grrrrr!

I attempted to get hold of my daughters ex bank today by phone. It would be easier to get into Fort Knox!

My call was answered by an automated voice asking for a sort code, or a sixteen digit reference number which I couldn't provide, without that I couldn't proceed so rang off.
All I wanted to do was ask them to stop sending mail to her old address as she now lives in Canada, which they are aware of.

So, tomorrow I have to drive fourteen miles into Douglas, I was going there anyway but that's not the point, pay the earth for parking and go and sort them out face to face. That's providing the body behind the desk isn't automated as well! :wallbang:

 

Thanks John, I would have done that but I've not only destroyed the envelope, but need to speak to someone about the personal content.

 

I didn't say this - and you didn't hear it from me - but.

If "your Daughter" was to ring her Bank tomorrow and was unable to provide the security info, she can go through the security process again.
This will involve Bank account detalis, some standard transactions on the latest statement, DOB etc. - which she will know, won't she?

She can then set a new security number and talk to someone.

Never heard it from me.

 

have a look at this website Sheal

SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers

and put in the banks name it should give you a huge list of numbers which you might be able to get through to a real person on and get them to put you through to someone that can help:WINK1:

 

Thanks gcc, But that's the problem, the only option on the phone call I made today was the above, absolutely no other way of speaking to them. Plus there is no way she is going to ring them from Canada. Ironically, it's security stuff I'm trying to stop them sending.

If I don't get any 'joy' tomorrow at the bank then I'll contact my daughter and ask for the sort code.

 

Hi Sheal.
Take off the blinkers and read the small print

 

Your point is gcc?

I've read the small print, always do! The only other number on there is a textphone number and I can't use that from the island, we don't have British telecom here.

 

Your daughter (YOU) Call the bank and fail security
The bank then ask Your daughter (YOU)to go through new security to set up new passwords
Your Daughter (YOU) Will know DOB, PREVIOUS ADDRESS, ACCOUNT NUMBER AND SORT CODE (on any invoice or cheque book) and personal questions hopefully

Then THANK YOU DAUGHTER (YOU) You have passed security how can we help you
Oh thanks please would you use my new address for mail etc etc

Off course it is no good someone aged 55 pretending to be 23 as the voice will be too mature
The phone number you are calling from WILL be displayed to the advisor but you are calling from your mums house whilst on holiday are you not

Other than that , What are the jails like on IOM :-)
It is illegal to open mail not specifically addresed to yourself, You have to leave it un opened write on the envelope NOT KNOWN AT THIS ADDRESS and place it in any Post Box
On receipt they will then take the necessary action to address the problem

Jack McH

 

I have found the fastest way to speak to an o2 human,is to ring there broadband sales team and ask to be transfered to customer service. Works every time they bang you straight through to a person no mither
Why don't they just answer the phones themselves on the main numbers

 

How about this then.

My husband and I have never had a joint bank account, never needed one and throughout 34 years of marriage have existed quite happily without one - then ...... along comes the one and only cheque we've had in all that time (a 'pay out' on the life assurance part of our, now paid off, endowment mortgage) which, because the property is in joint names, the cheque is also made out in joint names.

I can't pay it into my account with my bank and he can't pay it into his account with his bank - not only do we have separate accounts, we use different banks. The obvious solution is to send it back to the insurance company and ask them to re-issue it in one of the names. We write a letter, we both sign it and for ease, suggest they make it out to me since Mr. F'smum is away so often. No, they can't do that, the policy was in joint names so the cheque has to be .... apparently (since we're both still alive).

So, with another jointly signed letter, I take the cheque to the bank. Sorry, nothing we can do, it has to go into a joint account.

Solution? We both have to go to the bank, we waste an hour of our time (and theirs) whilst Mr. F'smum produces passport, utility bill, National Insurance No., etc., to 'prove' who he is; explain we don't need 'Savings or Investment Advice', a cash or maxi-ISA, life assurance, a pension plan, house, car, travel insurance, a mortgage, a loan, or any other of their financial products which '... can be tailored to meet your precise needs', we just want to open a joint account, which we manage to do - eventually. The cheque is paid in, I transfer whole of the said amount to my current account and we jointly sign another letter saying we now wish to close the joint account. In the meantime we both, but separately, receive a 'welcome pack', a debit card, on a separate occasion a PIN, on-line banking security software, an 'opening balance' paper statement and an 'account closed' paper statement.

And I thought 'the amazing micro-chip', on-line banking gizmos and a 'paperless banking system' were supposed to make life ...... easier?

 

Hi Fidgetsum. Your story sums up life in the 21st century Briton to a T.