I wonder if someone can explain this to me?

Argos does seem a bit better organised than the others, we bought an office chair at Christmas from Argos, and when I opened the package the base was broken , so I rang the number and gave them the part number and within a couple of days we received a replacement through the post. A much better system than having to take it back to the shop.

 

I'm one of the 'not capable' people - but I do have two screwdrivers and a hammer

Many years ago we had a garage with two heavy wooden doors (pulled the garage down about 30 years ago) and they wouldn't open properly because the tarmac driveway had swollen over the years and the doors were catching on it.

I had a chat to one of my carpenter customers about how to go about fixing it (couldn't afford to pay anyone to do it). He told me it was quite simple. All I had to do was take the doors of their hinges, remove the fancy fascia on the bottom, saw a sufficient amount of the bottom, put the fascia back on and re-hang the doors. He did say that I would need physical help rehanging the doors as they were very heavy.

The hinges were 3ft long (horizontally) and he said that the screws may be difficult to remove as they were likely to be rusty and they were covered in gloss paint. The fascia would also need to have the screws removed but I would have difficulty in finding them as they had been countersunk and puttied over and then had 30 years of paint on top. I couldn't shift the screws on the hinges and couldn't find the screws on the fascia. After some time puzzling I solved the problem and had it fixed 15 minutes later.

I got my pickaxe and chainsaw from the shed, inserted my screwdriver between the fascia and the door and managed to lever it enough to slide the flat end of the pickaxe down the door until it lodged between the fascia and the door and levered off the fascia (ripping the screws out of their holes). I then lay flat on the driveway and chainsawed half an inch off the bottom of the doors and then put the fascias back on by hammering the screws back in.

A little bit of touching up of the paintwork and they were as good as new

I suppose I could get a job as a 'builder from hell'

 

Hmm, I agree that they send their crap back to the manufacturers and they should as ultimately they supplied it faulty. I just don't get their thinking in customer service and costs. Hey ho, large store mentality I'll put it down to.
Mole grips wouldn't have worked incidentally as it's recessed and I've already sorted it with a hacksaw. The point was that it shouldn't happen to a sailor!

 

Jack, do hear what he's saying?