Public transport farce

Crikey! Takes me back to the days when I used to catch a bus to shop; I walked *to* the shops (all downhill) but getting home again with six shopping bags, a twin pushchair and a baby in a sling required a bus!! If a driver had even *thought* of refusing me I think I may have made a public scene
Thankfully, that was never my experience.

Hope you don't mind, clueless, but thought I'd edit your letter.

~ Always begin with the facts first (from your version the company would be hard pushed to narrow down who the driver may have been).
~ Try never to use (as tempting as it may be) potentially inflammatory statements ("discrimination" falls into that category).
~ Never ask "could you" (of course they *could*, doen't mean they *will*: picky English, but it does make a difference, albeit subtle )
~ Keep it simple, keep it factual and *end* with what you want from them (instead of beginning with).

Good luck with it; hope you get the clarification you've asked for. And I really do hope your wife doesn't have to be put in that position again, I know how frustrating it could be.

 

Really? Hmm, not a company I would wish to do business with, for sure! Thanks for the "head's up"

 

Thanks Mum, but I only copied up the main part of the message. Dates, times, locations, service numbers etc were all seperate fields in the online form.

 

This has been a most interesting and informative read. Excellent stuff
The bus services around here (Kent coast) are well used and pretty good, but not cheap. I'm glad I've got a bus pass - worth its weight in gold, I'd say!