Definitely something amiss with this site

Discussion in 'Site Feedback/Bugs' started by wiseowl, Mar 11, 2014.

  1. Fern4

    Fern4 Total Gardener

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    I'm finding GC very slow this morning.
     
  2. Fern4

    Fern4 Total Gardener

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    Maybe I should wipe windows 8.1 and reinstall it as GC is crashing now. How come there only ever seems to be problems with this site? :sad:
     
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    • Kristen

      Kristen Under gardener

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      The Xenofor forum software which GC uses is the most sophisticated that I know of - so with that comes a requirement that everything around it is functioning just fine.

      Normal site: Get webpage, sit and read it, click on something (next page, whatever) and another page is acquired and you can then read that. If you get an error loading the "Next page" then it is obvious what has caused it. Want to reply? Some pain to go through, and delay, "posting" the reply. You probably have to upload images as a separate step, and one-by-one. All on a special "Reply" page which has a cut down / less formatted version of the thread's content, so harder to refer to other posts in the thread, and when you post you sit and wait for a "Please wait, CLICK HERE if the next page doesn't appear soon" type workflow.

      This site: Whilst reading or typing a reply (all WYSIWYG on the same page, including allowing you to upload images concurrently, and even multiple images at once) you will get an interactive popup that you have other new/unread messages, or private message for you, or someone else has already replied to the thread you are replying to. When you post your reply that happens in-situ within the page - the page updates to just show the change caused by your new post - this avoids having to send you the whole page (99% of which you already had and it is just wasting time sending it to you again) and you don't have to sit and watch the "Please wait, CLICK HERE if the next page doesn't appear soon" message. Much slicker.

      Downside is that this continuous communication, whilst you are just boringly [from computer's interspecies :) ] reading the thread means that that COMMs could break at any moment, due to any of the background tasks failing, and it would not be obvious to you what thing had caused it to go Pop!. It uses more computer resources, memory, etc. than the ordinary "Download a page, then do nothing whilst Human reads it" approach, but it is much more snappy and up-to-date technically - but with that comes some cause-and-effect of being cutting-edge.

      I find it such a joy to use compared to the old style of forums software but, yeah, it does blow up occasionally (in my case not recently that I can remember FLW !!)
       
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      • Scrungee

        Scrungee Well known for it

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        So why do I get the problem detailed in post #29 above when using GC, but not when performing exactly the same operation with the same laptop/OS/Browser on another site that uses the same Xenforo software?
         
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        • "M"

          "M" Total Gardener

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          I've given up posting which issues I have with GC - they are recurrent and not addressed/resolved, or, are written off as being a fault with my software/PC/server (even though this is the only site I have issues with).

          So: I feel blessed when it all runs smoothly and I just "get on with it" (elsewhere!) when it does not.
           
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          • Fat Controller

            Fat Controller 'Cuddly' Scottish Admin! Staff Member

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            Got to admit, the site is somewhat 'laggy' tonight - just tried the trace suggestion from @DIY-Dave above, and I am seeing 15 hops :dunno:
             
          • DIY-Dave

            DIY-Dave Gardener

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            @fat controller

            Keep in mind that it's not only the number of hops, but the time it takes for each one which tracert will show.
            In short, add up all the milliseconds and it will give you an average expected total delay.
            (100 milliseconds = 0.1 seconds 1000 milliseconds = 1 sec).
            What @Kristen said in reply #33 also comes into play, in that a forum like this will be "bi-directional" as we read things (data comes to us) and we also post stuff (data is sent from us) so together with the processing required on the users PC and on the server, the delays can also increase.

            One has to look at the internet a bit like using public transport.
            An example may be we want to visit someone in the next town/city so we catch the bus to some point, then we may get a taxi to the train station, catch the next train and perhaps catch another bus to our final destination.
            Any delay in the "chain" whether it be due to traffic, bus or train running late, other passengers fumbling for the right change to pay the fare or find their ticket, will all have an effect and prolong the travel time and not something that we can't always foresee and plan for.
             
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            • Fat Controller

              Fat Controller 'Cuddly' Scottish Admin! Staff Member

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              Thanks @DIY-Dave - in absolute fairness to the GC servers, I tried the same thing with bbc.co.uk, and two of the hops timed out. The highest delay on one of the hops to GC was only 135 milliseconds, so not exactly life changing :snork:
               
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              • DIY-Dave

                DIY-Dave Gardener

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                There could be several reasons:

                1) The other sites although running XenForo, may be using a different version of it.

                2) The server on which GC is hosted could be under severe load.
                I did a "scan" of other sites co-hosted on the same server, and I can tell you that there are lots of them and some seem to be very busy so as the traffic goes up and down on the other co-hosted websites, it will have an effect on all.

                I can post a (long) list of the other sites on the same server but won't do so unless one of the admins give me the go-ahead first.
                 
              • DIY-Dave

                DIY-Dave Gardener

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                @fat controller

                Tracert gives you a listing only for that "time slot" and as we all know things on the internet change quicker than an approaching storm on Mount Everest. :pcthwack: :)

                The more traces we do and average them out, the more accurate it will be.
                 
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                • Scrungee

                  Scrungee Well known for it

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                  It's most definitely running the very latest version.
                   
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                  • DIY-Dave

                    DIY-Dave Gardener

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                    Fair enough, it could then well be due to server load then.
                     
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                    • DIY-Dave

                      DIY-Dave Gardener

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                      I've only now noticed the "+QUOTE" option which is to toggle multi-quotes, so can't say for sure if it's a new feature of the upgrade or has always been there.
                      I'm almost convinced that it was only "QUOTE" before and no + in front.
                      Could this perhaps be the answer to your problem? i.e. maybe have to click on it only once or maybe twice?

                      MultiQuote.jpg
                       
                    • ARMANDII

                      ARMANDII Low Flying Administrator Staff Member

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                      The site is running reasonably fast tonight.:love30:
                       
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