Beware, do not buy Aldi Organic Compost.

Well said JWK

 

I have saved that customer service number, always useful to save freephone numbers.

you give it to them @silu, hope they will realise not to mess and injure G.C. members, this is a very popular forum, and if a product is recommended on this site it has good implications, and the opposite applies.

 

Well the finger shot is my 1st selfy! The article which did the damage is 2nd from the right in the photo of the various bits and pieces I found in literally a couple of handfuls. I will try and upload them onto Aldi's facebook page but I don't "do" facebook so not quite sure how to. It's after 10 am and no contact from Aldi yet. Will give it till after lunch and then return to the attack.

 

The picture with the bits (4) That's a nasty bit of metal 2nd from right, go for it

 

Was busy yesterday afternoon so didn't have time to contact Aldi. They funnily enough didn't contact me despite being informed on 2 occasions that they would. I will use your references Shiney and see what if anything comes of that!

 

Quick update. Have spoken with Aldi customer services who eventually found your logged complaint Shiney! Evidently the person I contacted originally with my complaint took my tel number down wrong, therefore couldn't contact me and have sent me a letter so at least there is going to be some response. They have my name and address, my phone number is "in the book" so wouldn't have been difficult to get the right number! My big gripe is not so much I got a cut finger, more what on earth is in Aldi organic compost. Obviously the quality control is non existent and from what it looks like it appears pretty well identical to ghastly stuff I can get for free from the local recycling plant. You take a bag/s of garden waste there and can get recycled bag/s back...no more think of putting that on my soil far less grow crops in it than fly to the moon! I've seen the likes of Japanese Knotweed, Ragwort piled up ready to be shredded...yuk. This episode has just convinced me that the hard work of shredding the mountains of my garden waste and collecting vast quantities of leaves to make my own compost/leaf mould is worth the effort, even if it can be a bit weedy sometimes.

 

Another quick update. Had letter from Aldi in response to my original telephoned complaint. Sent me £10 gift voucher and when/if I go back to the store I will be refunded the cost of the 3 bags of compost and be given 1 for free! That will be a no to the offer of a free bag of "rubbish". Reference the "2nd" complaint originally raised by Shiney, I have managed to get the customer services to understand getting a cut finger is bad enough but it's more the nature of what is actually in their compost and it's origin that is my main gripe. They have spoken to me twice today and are waiting to hear back from whoever supplies them with the product as to how I could have ended up with the offending articles in so small an amount of compost. They have assured me that there haven't been any other complaints?! yet someone on the Aldi Facebook page responded to my post stating they too had had a similar occurrence. No doubt it's more the case that people can't be bothered to complain and as the item is not an expensive 1 they let it slide. I'm not looking for compensation just don't think that they or any other companies should be selling recycled god knows what under the name of organic compost.

 

I don't mean to wind you up, but in the situation you've described, I'd be outraged at the insult of being offered a gift voucher. What this says is "here is a customer who might stop spending money with us, so let's offer her a token amount of money to get her to continue spending money with us".

I'm not sure what I'd want in your situation, but the very least would be the absolute assurance that they're going to stop selling this rubbish.

Many of us let our young kids get involved in gardening. I'd probably bust a blood vessel (no pun intended) if my son was setting up to sow a nasturtium or pea seed and his hands emerged covered in blood.

 

I'm keeping my "powder dry" Clueless. I have made absolutely no comment to those I'm speaking to in CS regarding having received the letter and joyous! gift token. I too would think it a victory if I got them to stop selling this trash to the unsuspecting who unless they got injured as I did buy it, would think it's ok. Will wait and see what next week brings.