Latest moan from me and you!!!

Discussion in 'Off-Topic Discussion' started by Spruce, Feb 15, 2013.

  1. Sheal

    Sheal Total Gardener

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    It's obviously down to each individual company then Armandii.
     
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    • nFrost

      nFrost Head Gardener

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      Are you sure that's not just 'chip spice': http://www.americanchipspice.co.uk/
       
    • Spruce

      Spruce Glad to be back .....

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      One of the lads in work who got the bus into work this morning because of the snow and easier to walk down to the main road didn't have the right change for the machine on the bus , so if the journey cost £1.70 he only had two pound coins and he never got any change back he asked the driver and the driver told him

      "no change given on this bus :yikes: you have to put the right amount in"

      I said how can they do that... imagine going into a shop and they done the same thing no one would put up with that and I asked some of the others I know and they said its the norm on that bus route into work.

      Spruce
       
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      • ARMANDII

        ARMANDII Low Flying Administrator Staff Member

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        Well, it was at the back of my mind, Sheal. As one of the major complaints aired in the News is how Energy Companies will hang on to the credit in a customer's account for months and even years. Personally, I think that is the "shady" part of advise given by the highly paid Company and Group Accountants who abandon ethics very easily when it comes to securing their "bottom line" and yet would go red in the face were it applied to them.
        I think it is a case of different companies having different policies as you say.:dunno::snork:
         
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        • "M"

          "M" Total Gardener

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          I did query their policy on refunding credit because I wondered what the cap was. The guy said it is reviewed and (if appropriate) refunded every 6 & 12 months. Couldn't help but chuckle and point out that, in my experience, that had not been the case and when he looked at his screen he admitted there had been an "oversight" somewhere along the line. Obviously! :rolleyespink:

          Dead sure :) The owner's wife has applied for a patent on her spice mix ;)
           
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          • nFrost

            nFrost Head Gardener

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            Get your own patent in first! Only joking!
             
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            • ARMANDII

              ARMANDII Low Flying Administrator Staff Member

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              I think that company might be breaching OFGEM's rules and polices, "M" because as far as I know once they have established that the account of the departing customer have been finalised and cleared of debit then they have to pay in full when requested by the Customer. As far as I am aware there are no "caps" on repayment of credit to the customer and if taken to OFGEM the company would lose the case and might also be fined for breaching OFGEM rules.:coffee::dunno:
               
            • "M"

              "M" Total Gardener

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              I should have thought of that :doh: (you should have told me sooner :nonofinger: Like, 3 years ago! :heehee: )

              Edited to add: @nFrost :heehee:
               
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              • ARMANDII

                ARMANDII Low Flying Administrator Staff Member

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                Sorry!!!!:hate-shocked::heehee: The Energy Companies have taken a beating of the last couple of years from all sides about their accounting practices and complicated tariffs designed to complicate matters and bemuse the customer but are still intent on being slow to pass any monies via price cuts back to the customers. You'll notice that there has been no recriminations about that recently by the Government......now why would that be??:doh:
                 
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                • "M"

                  "M" Total Gardener

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                  That's interesting, thanks Our Mandy.
                  But, there are two things to that: 1) the part which states "when requested by the customer"; and 2) we kept them as our suppliers when we moved here.
                  I was far more narked by the girl I spoke to previously and her remarks about how the reading must be wrong (even though taken by her own meter man!) and implied that there was something dubious going on with the meter at my end. Ozzy called her a swear word :doggieshmooze: (or, was he calling for a companion of the opposite sex :scratch: :dunno: ) or, maybe he just sounded like he did :heehee:
                   
                • "M"

                  "M" Total Gardener

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                  Oopsie - my mistake, that was aimed at Nick and patents :redface::redface: :roflol:
                   
                • ARMANDII

                  ARMANDII Low Flying Administrator Staff Member

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                  Depending on the company the customer centre is paid not to give you your money back:dunno:
                  I believe since the last OFGEM review and Parliament Enquiry all companies now have to pay back any credit in departing customers accounts in full within 30 days of the account being finalised even if not requested by the customer.:dunno::coffee::snork:
                   
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                  • "M"

                    "M" Total Gardener

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                    Hmm, I can feel a letter brewing ..... ( @ARMANDII )
                     
                  • Dips

                    Dips Total Gardener

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                    There was an article published today stating that ME sufferers have a fear of exercising. Which just adds to the its all in your head point of view when its not the truth

                    Its really upsetting when you fight for more understanding and see all the positive steps there is in biomedical research and the results they are getting, for an article like the one published today in all the major newspapers just swipe it all aside and people jump on that one.

                    Think my friend and fellow ME sufferer has put it best

                    [​IMG]

                    Its just a very sad day
                     
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                    • ARMANDII

                      ARMANDII Low Flying Administrator Staff Member

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                      If it was 3 years ago, "M", then it's old history and a letter would just end up in being turned into a paper aeroplane and then being "filed thirteened":dunno::heehee:
                       
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