I've had an account with nationwide, since it was even known as nationwide. I rarely log into my accounts as one is an ISA and one is a savings account with hardly anything in it. Anyway logged in to today and jumped through all the stupid hoops and obsolesces they put in your way and finally I get a message saying I need to fill in my details, they want to know my status ie. working retired or just a layabout etc. My yearly income before stoppages And something else which escapes me now, as I didn't fill it in. But I was warned I need to supply these details before the 11th March. Anyone else come across this?
I also have an account with Nationwide but haven't received anything from them as I don't do any transactions online. I'd be inclined to phone them and ask about it. I have always found them pretty good dealing on the phone.
I’ve had a Nationwide account for almost fifty years and am very un-computer-friendly. They still send me statements by post and have learned not to bother trying to get me to read anything not printed on paper. As @shiney says, I’d give them a call or write them a letter. It sounds very odd to me.
I get all my statements, bills, etc. on paper. The phone company wanted to charge me for sending paper bills but I said I can't read the print on the computer (I do have eye problems but can read the screen except when having trouble with my eyes) and being listed on the 'At Risk Register' they don't argue. Most services (gas, electric etc.) will register you if you are over a certain age. Although we don't have real problems the first thing I get asked when phoning up about a power cut (we get a lot of them) 'do you need any help as we see you are on the at risk register'. For older people they can actually bring in some other form of heating if they think it is necessary We didn't ask to be put on the list but we were offered a free home survey by the fire brigade and they said they would put us on the register just because of our age. They also changed our smoke alarms free of charge and checked our home for possible problems as well as sending us a list of security suggestions. We've never needed anything but the service is there and we had a few neighbours that are older than us and disabled put on the list.
It might have something to do with the merger with Virgin Money to see if you qualify for a huge bonus @pete .
I only insist on one statement on paper, its the TV licence. They always want you to go paperless so you can save them money they can waste on big stars. But they will always have to send me a paper one.
Not heard about that, but I was thinking it might have more to do with Government regs, keeping a tabs on people like me that might have more money than I'm allowed under the Herr Starmer regime. I'd click my heels but it doesn't work well with trainers.
Cant really see why they would need extra info on me after all these years because of a merger or take over. I'm going to ignore it and see if I get hassled later, strange it has a date. 11 March stated. Kind of a few weeks before the end of the financial year.
It's KYC (know your customer) and Anti-money laundering regulations. They have to know your source of money etc. Best to reply - they could close your account.
They are probably trying to standardise their customer data on different systems to enable future integration. I worked on several mergers between banks and building societies many years ago, systems are normally to blame for everything .
I think I've been asked those kinds of questions when opening new savings accounts (not necessarily with Nationwide). I think it's the bank/building society ticking the box to say they're checking that you aren't money-laundering. Can't see as it actually achieves anything much.
They've been around for a number of years. I noticed the West Brom and Post Office are asking all these questions too if you want to open an account. Certain businesses have to do these checks and show that they have done so.
