DISAPPOINTED.

Oh that's such a shame and a poor response from them. I've only ordered from them twice, first order was 3 buddleja, 1 died and the other 2 were battered and took a while to get established. The second order was the different lillies not so long a go, some have buds some seem to be failing, not got much confidence after reading this now.

 

For bulbs etc. Parkers are fine but they are poor for plants.
Better to spend a little more and buy from specialist growers.....potted plants not bare root too

 

I ordered lilium martagon and other varieties from Parkers this spring after seeing someone here recommend them. (I thought it was a bit late in the year, but assumed they wouldn't sell them if it was too late). The bulbs were dehydrated - much smaller than specified, and some so rotted they fell apart. I have had at best 50% success (and most of that was with their 'free' bulbs, not the ones I ordered). I sent an email with images of the rotten bulbs, and didn't even get the courtesy of a reply. I've learned my lesson. Back to Peter Nyssen instead (I only ever had one batch of wrongly labelled bulbs from them, and all theirs were in good condition).

 

Hi @shiney, yes I should, I know you're right. But if they fail to reply again, what then? Take them to Small Claims court? Are they worth my time? I'd prefer to spend my spare time reading gardenerscorner! I just have to think of Parkers as having pre-killed the plants I probably would have 'lost' anyway

 

CarolineL, email again. Phone. You will get this matter sorted. You need to fuss, dig your heels in and not worry about it. Say "not fit for purpose" .....a phrase I often use....and ask for the manager. Be firm, never offensive and be determined
I always complain if service is not as it should be........I'm pretty much as Shiney is over these things.
It is a shame most people do not complain enough about faulty goods and poor service.
Invariably, in the end, I have the matter resolved plus a token of compensation . And without the need of the Small Claims Court.
So Caroline have a go :rasp:

 

I had exactly the same issue with JParkers, and it happened a couple of times before I ditched them. I now stick to specialist nurseries that offer mail order service, never going back and I would urge anyone who want to buy mail order, to find a good nursery instead.

 

I have great success with mail order companies.....the latest are Bluebell Cottage Nursery and Special Perennials. Plants simply not available in gc's or in many nurseries. However, spoiled for choice down here.....lots of nurseries growing tender, unusual and rare gems.
Agree, nurseries first but mail order from specialist suppliers too

 

Ah @CarolineL was it my post that pointed you to parkers? If it's any consolation mine have turned into a rotten mess, along with the tiger and asiatic. I'm going to complain and see where it gets me..

 

@silu ah I thought I had replied to this whilst I was away but maybe it didn't post!? Thanks so much-that is so kind of you

 

Remind me @Snorky85 come Octoberish when the plants are dying back and sure we can sort something out.