Failed Beech Hedge Plants

I bought and planted 100 beech hedging plants last November. At least 12 of them have died. I contacted the online retailer (a recommended source) and I sent pictures of the dying plants. They told me they would replace them for half the price I paid plus postage. The postage is going to cost more than the plants. I'm disappointed that the onus is on me to pay more money because I followed all the planting and feeding instructions. I didn't dispute it with the customer services because I wasn't sure of my rights.
Do you think this is fair?

 

Difficult to say.
I think the problem is that you have to expect some losses when planting things.
I was reading some reviews for a nursery near me only yesterday and I can't think of many other things you can buy where the end result is totally out of control of the supplier.

Not saying you didn't plant yours properly, you must have done for so many to survive and grow on, but these places are getting this all the time.
Is there any small print you can find regarding sales?
Perhaps you could haggle a bit over the postage.

 

I tend to think sending you the wrong plant is a bit different.

 

They were bare root and came well packaged from a reputable online hedging nursery. I can't say how long they'd been in transit but they were put in buckets of water as soon as they arrived.

 

Just something to think about maybe for anyone buying large amounts of hedging plants.
Either spread them slightly thinner or order a few more than you need.

I just feel that you cannot expect 100% take for these kinds of plants.

So a few extra heeled in for a year would mean you have replacements of the same size should you get a few duds

Are the dead ones all in one place or scattered along at various places.

 

Some retailers will offer replacements and refunds, while others will not. You need to read the terms and conditions when buying and also remember to keep a receipt for proof. We have in the past given replacements or refunds and sometimes we have not.

We do not sell plants online and we only sell plants that we think can thrive in our location, we also make sure plants have been hardened off first when we have purchased plants from a grower.

When buying large number of hedging plants, we recommend buying some extra and plant them somewhere else in the garden or in containers, then you have replacements.

 

Many thanks for your answers. The plants are not all in one place and I planted them in a double, staggered row so the gaps are not going to be too noticeable. I have a few extra which I planted in another part of the garden that I can dig up if necessary so all is not lost.
I think I'll put it down to experience and blame the weather which the customer services did. Another lesson learned.