I've just had a phone call from BT (the ones that add �£4.50 to each bill that I don't pay by direct debit )which went, "This is BT. I see you're under the telephone preference scheme" "What's that?" "The one you've joined because you don't want to receive marketing calls, so do you mind if I continue with this one?" "Yes, I DO mind. If you know I don't want to receive marketing calls you shouldn't be calling me, should you?!" (slam down the receiver ) It's absolutely incredible, isn't it? I'm not usually a rude person but this guy was lucky not to get a few varieties of fuchsias and hollyhocks yelled at him Are there any companies that behave with respectability these days?
Very few and far between Jack. I am personally on mail preference which is supposed to stop me getting junk mail. I still get about 30 items a week and when I politely asked my postman (because he is OK himself) about it he said that he had never ever been given an address not to deliver fliers to, and he had been threatened that if he didn't deliver to every house and the authorities found out it would mean disciplinary action.
Oh yes, I am serious. If you let the TPS know that they said that they knew you were on the list but were still calling you anyway, they will take it seriously. (It looks like the ICO take the complaints further- see this taken from the tps site) 'The Telephone Preference Service are happy to offer a complaint handling service as a value added service, however we are not the body responsible for enforcement and we are unable to take action against companies complained about. Complaints handled by TPS and Corporate TPS are included in a regular report sent to the Information Commissioner's Office (ICO). It is the ICO who are the body responsible for enforcement.' Complain here: http://complaints.tpsonline.org.uk/Consumer/Default.aspx
If you are a BT customer (which it sounds as though you are) the TPS will probably tell you that it is allowed because it doesn't qualify as cold calling when they are calling one of their own customers
