Hozelock - product quality poll

P.S. You can get Brass "Hozelock" style connectors:


£5.50 http://www.cityirrigation.co.uk/acatalog/Brass-Connector-1-2-F-Hose-F-Click-CLFHO020.html

which you would think is better, but that blue bit (which grips the hose as you tighten the retaining nut) is plastic and snags and buckles on the hose the same as the plastic one, and perishes after a while too ...

 

I bought an own brand 10 litre portable sprayer with lance from Lidl three years ago and it is still superb.

Hozelock is so so - buy the top of the range stuff and it's good (but sooooo expensive), but the run of the mill range is as rubbish as the stuff that I buy from the 99p Shop! So I just go to the 99p Shop every 12/18 months.

 

I purchased some cheaper hand sprayers from Wilkinson’s at around £2 each and they lasted around one season. Decided to upgrade and buy the Wilkinson’s hand sprayer at 4 x the cost, but again only lasted 1 1/2 seasons. Same with lance, I think are £23 and not that well made and broke in the end, I think it was the trigger. Went over to Wilkinson’s own make which to be honest had the same problems. The only upside was at the end of season sale the Wilkinson’s lance was down to £2 so I purchased 3.


Always used Hozelock hose connectors but once or twice tried Wilkinson’s own brand, pretty naff and was not a good fit if you tried Wilkinson’s to Hozelock connection.


Hozelock connectors as mentioned are now mega bucks to buy. On the other hand Wilkinson’s have changed their connectors and are as good as Hozelock and less than half the price + no problem connecting the 2 brands together. Wilkinson’s is all I use now and every time I go into the shop I always buy a spare connector. At end of season sale the connector that stop the water flow,50p.Cannot remember off hand but normal price for Wilkinson’s water stop connector just under or just over £2 ,Hozelock Over £5.No doubt next season it will all change again.

 

Got an email yesterday to say they are sending me a new nozzle. Hopefully it will do the trick and fix the leak, if not it's going back and I'm demanding a refund! It was NOT cheap to buy and shouldn't have leaked in the 1st place when they are charging the price they are for their product.

 

Hi
Its Phill here from Hozelock customer services.
I have picked up this thread and am very interested in finding out what the issues are that everyone is having. We take this very seriously but its only when we get to hear about these things that we can take action and improve our products.

Fatcontroller - please could you pm me your address (dont know if you can do this in the forum) and i will get anoter handle out to you and a label to return the other one for me to look at. Its only when you see the actual item that was can see whats gone wrong.

Al N
What products do you have that are leaking. Are these hose connectors eg 2050/2166. It may be the o ring on the part that these fit onto. If they are a few years old the O rings seals might just need replacing. You can but a pack of 20 from our web site for £4.99 inc P+P Part No Z73045.

Silu
What sprayer have you got and where is the leak from. They shouldnt leak at all. We need to know so we can sort it out. please give me some info on what the issue is and Hozelock will sort this for you.

Zigs
You can get spares from us either by calling or on line. Please dont hestiate to call us on 0121 313 1122 and one of my staff will be please to help by finging out what product you have and advising what parts you need. With sprayers its laying up over winter that causes most probems. Before you put them in the shed for the winter run some clean water through to wash out any chemicals and then drain all the water out. If it freezed (and it will in a shed) this will crack the plastic. Vaseline isnt the best thing to use as a lubricant - normal vegetable oil is best or olive oil and its cheaper.

Gay Gardener
When using a sprayer with a rose make sure that the rose is lined up with the "detent" click so that its in the right place. if its between 2 settings it will pass water out of tboth of them. Also bear in mind that if your using the rose (watering can) setting and you change to one of the others, the rose will still be full of water and this water will empty for a few soconds so try giving the gun a few shakes from side to side and this will purgwe the water ans stop it dribbling on your shoes. if its still an issue PM me like FC above

Loofah
What connectors are you referring to. Please send me details. It may be o rings as advised above.

Kristen
Hi. You dont use a 2055 as shown to connect two hoses. This is the water stop connector and is used at the end of theb hose that you take up the garden. It has a valve in to shut the water off when you take your appliance out (spray gun, lance etc). you need the 2050 if you want a join that you can take apart quickly but if you are ok with a solid join then use a "hose Repair Connector" 2100. this will only cost £3-4

Silu
Glad we have sorted you out. The nozzles are not frost proof. well at least if they are left ourside with water in they will break. they should be ideally brought in during winter or at least drained of water (leave then open and pointing down disconnected from the hose if possible).

All
Please be aware Hoelock is a British company and we want to acheive a positive experience with our customers. If you all tell each other and not us nothing much will change. We contstantly strive to improve our products and me and my staff have together many years experience in the companies products. I have been here 25 years and started in the quality depertment so i know the products intimately and theres not much we cannot sort out.


I hope this will sort most of the issues out and i am sorry if i have missed anybody but please dont hesitate to call us on 0121 313 1122 if you have any issues.

we are here to help

Cheers
Phill Cotterill
Tecnical Support Supervisor

 

Hi again
No problem we will sort this when we can see what the cause is
Cheers and thanks again
Phill

 

Mr Hozelock, thanks for coming on and trying to sort the problems, decent of you (and thanks to FC for starting the thread).

I read what you proposed Phil but turning the settings to different spray options or ensuring that the option was properly selected has no effect. The leak is between the aluminium disk thing with the spray holes in it where it meets the plastic rim which holds it, no amount of fiddling will stop the dribbling while watering (it dribbles in a small stream constantly while watering from the bottom area regardless of spray setting without any let up). I'm wondering if there is there is a seal that is broken inside that area?

Thanks again
GG

 

If I was doing a bit of plumbing indoors a few leaks would bother me.
The odd dribble on the hose is no real problem.

Its all about pressure.
Take the stupid spray bit off the end and it wont leak.
Holding back mains pressure is not easy, try putting your finger over a cold tap in full flow.

 

Hi, welcome to the forum and its fantastic your taking time out to acknowledge this thread and reply accordingly, well done!!

These are what I'm currently using:-





As you can see I'm using a hose reel and hose from the same hozelock brand but I did finally change the spray attachment to a cheap no name brand ( cost £4!) from my local sell everything shop as the hozelock one leaked badly, it was the same as this btw:-



This is the one I'm using now:-



I will try some o rings first to see if they stop the leaks and let you know on this thread, thanks for the tip!

al.

 

Welcome to Gardeners Corner Phill

Thank you for addressing our concerns in so much detail

Please let me know if Hoselock would be interested in becoming a site sponsor, in the meantime please feel free to add your company details to our business directory.

http://www.gardenerscorner.co.uk/forum/forums/business-directory.81/