AVOID ADRIAN FLUX

If you're looking for car insurance, I'd advise avoiding these.

So, my MX5 should be back on the road next month. So I started looking for insurance. Greenlight, who insure my Mini (excellent company btw) were £399, whilst Adrian Flux beat them at £355. However, the guy on the phone told me quotes are only valid that day, but if I took out the policy, I could cancel before the start date (31/03/15), and not pay anything. So I thought, well that's fair enough, what have I got to lose. So my documents arrive, and the amount of info they want on mods etc is mad, so much more difficult than Greenlight. So I thought, sod it. I'll just pay the extra with Greenlight, they're much easier to work with.
But no... I phone up today, and the lady tells me, as I'm cancelling before the policy starts, they won't charge me the full £60 cancellation fee, they'll just keep the £53.25 deposit. I DON'T BLOODY WELL THINK SO!

Terrible terrible service, won't even bother with you again.

I love how the new customers number is a free phone but existing is 0844. Nice Adrian Flux Nice....

Greenlight insurance has a landline, which won't cost you the earth, be you a new or existing customer.

 

It was my Visa debit card. Will give it a try. Thanks.

 

Some more unhappy customers posting reviews on TrustPilot, a better place perhaps to post them than here, as that's where potential customers will look https://uk.trustpilot.com/review/www.adrianflux.co.uk

Have they got a facebook page and twitter account for you to post your experience on?

 

Thank you. I have posted on every single forum I am a member on. I have also posted it on facebook and twitter. I want to let as many people know

I will now post on trust pilot too, thanks for bringing it to my attention.

 

Yes, I used them years ago and the service wasn't like this then. Won't be using again.

 

I assume you are making a complaint? Don't take it, the ombudsman will back you up for certain, they are trying it on.

 

Well Adrian flux actually contacted me on another forum and asked me to message them the details.
I'm now receiving a full refund and they have apologised.

 

I find Adrian Flux quite good insurance for my vintage motorcycle. Bit better than my old insurer, Carole Nash.

Cheers, Tony.

 

That's great news!