Bit of help please

Discussion in 'Off-Topic Discussion' started by Loofah, Mar 19, 2013.

  1. Loofah

    Loofah Admin Staff Member

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    As some of you will know, I started an online delicatessen recently. I've now got round to the business cards and am in a quandary.

    Do I state on them 'online delicatessen' or just 'delicatessen'?

    Both are true but I'm thinking that perhaps saying online may put some people off given the nature of the business.
     
  2. mowgley

    mowgley Total Gardener

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    Mmmmm I would go for "delicatessen" with the web address underneath but in a predominant font. ;)
     
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    • Loofah

      Loofah Admin Staff Member

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      Just after the phreaseolgy rather than design and layouty things. I'm also leaning toward just the 'deli...'
      Ta :)
       
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      • Fat Controller

        Fat Controller 'Cuddly' Scottish Admin! Staff Member

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        I'd go with just deli to be honest, and let your website and advertising do the talking?
         
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        • "M"

          "M" Total Gardener

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          Deli

          Oops, changed my mind after posting

          Delicatessen: why?

          Because a) it sounds more upmarket; b) it proves you can spell

          a+b= c

          c: a business with standards.
           
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          • Fidgetsmum

            Fidgetsmum Total Gardener

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            I'd definitely go for something like 'The Online Deli' or at least make the word 'online' fairly predominent - that's what it is after all, an online Deli, plain and simple. If you're going to be ambiguous over how your business is conducted it could leave customers wondering what other ambiguities there are.

            As for the wording affecting the amount of business, well the fact that there'll be no 'shop' address (or 'Visit Us at ..... ') will be a bit of a giveaway and do you really want to waste your time answering queries from people asking where your shop is? If they do do that and you then tell them there is no shop, it isn't going to change the minds of those who have no wish to buy online - they're still going to be put off.
             
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            • Loofah

              Loofah Admin Staff Member

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              Ahem, note the ellipsis after the 'deli' I would NEVER just put deli, it's the choice of highlighting that it is online based or not (and I got lazy in typing it out again, more fool me! lol)

              True, although it is made very clear on the front page of the site that it is an online deli so no ambiguity.

              This is why i'm in the quandary !
               
            • JWK

              JWK Gardener Staff Member

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              Yes! That's what your business is, so it would only confuse folk straight off if you ommited the 'online' bit.
               
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              • Fidgetsmum

                Fidgetsmum Total Gardener

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                But .... if you're having business cards printed (presumably to hand to people) then

                (a) they're not going to see the front page of your website at that stage
                (b) they're likely as not going to ask where your shop is
                (c) if you have to tell every one of those 500 people you hand your 500 business cards to that it's online only, then why not just have it printed on the card in the first place?

                Sorry - I just don't see the problem.
                 
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                • Loofah

                  Loofah Admin Staff Member

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                  There isn't a 'real' problem but when you have a card that you have a 1000 of you want to make sure it's 'just so' and send the right message so I often bandy around daft tiny details like this for a while before going back to my original choice (in this case keeping the 'online' word). It's a process my brain feels it has to put me through lol
                  I do it for all my clients too (I also do design and print and business consultancy)

                  Thanks folks:)
                   
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                  • shiney

                    shiney President, Grumpy Old Men's Club Staff Member

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                    Having, for over 30 years, helped people set up businesses I've pointed out to people that they need to analyse what message they are trying to get across.

                    From what I gather you are doing, you only have an online presence and no shop. Therefore you can only tell them you are online. Then you have to take it one step further and tell them that you are proud to be online. So you are not just an online delicatessen - you are 'The Online Delicatessen' (Fidgetsmum got it right :blue thumb:).

                    When talking to people about it you then put the emphasis on the first word (The). This makes it appear as though you don't have competition of any consequence. If you can't persuade yourself then you'll never persuade others.

                    On your card you should have your business name/logo and then, quite prominently, you should have (on another line) 'The Online Delicatessen'. It should be in inverted commas (can either be single or double inverted commas) as you really want to project the image and the name.

                    Although it's always nice to know that people know the name of your business it will promote more business if you become known as 'The Online Delicatessen'.

                    Just imagine the conversation:-
                    "That's lovely smoked salmon, where do you get it?"
                    "At 'The Online Delicatessen'"

                    Then you should also have it displayed prominently on your home page on the website. Some of our computer savvy members may be able to tell you how to get those three words linked to peoples' searches online as well.

                    I've just done a quick Google and nobody seems to have used it this way - yet. There are other versions using Deli or having the words in a different order.

                    You need to yell out to people who you are and what you do - and project the image that you know you're the best and are proud of it.

                    Your business card doesn't need a lot of info. Your name, what you do, your web address, phone number (if you don't mind taking phone orders) and make sure it tells them to check online for your 'Specials Of The Week'.

                    The 'Specials' can be anything from something new to something you need to move quickly. Recipes using your 'Specials' might also help to sell them.

                    Re phone numbers:- some people are a bit wary if a website doesn't have a phone number so it would be good to have one anyway. It may also help to sell your products if they felt they could phone and ask for advice.

                    One last word of warning:
                    Don't rely on the printer to get the spelling right. Always check the proof carefully.

                    Check what you put on your website for spelling, grammar and meaning. You don't want to put things on there that may have more than one meaning - like the dispensing chemist that advertised 'We Dispense With Accuracy'!

                    P.S. I don't want to 'Teach my grandmother to suck eggs' but you can always overlook things when it's yourself.
                     
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                    • stephenprudence

                      stephenprudence GC Weather Guru

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                      go for www.onlinedeli.com as the name of the company (or whatever name you think of, between the www.com.. trust me thats were thing are going :dbgrtmb: :dbgrtmb:
                       
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                      • Loofah

                        Loofah Admin Staff Member

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                        Shiney, I find you can never have enough eggs to suck on - just ask Cool Hand Luke...

                        Advice, as always, is appreciated although this is well underway (the cards were not urgent). I will look into adapting the SEO of the website though and everything I write is proof read by the beloved Erica :)
                         
                      • silu

                        silu gardening easy...hmmm

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                        Super advice Shiney. I set up my own mail order business more years ago that I care to mention...long time before the internet that's for sure. My very 1st mailshot, despite me proof reading it dozens of times, I spelled colleagues, colleges!!! Over 5000 of these winged their way to prospective customers and I was selling a top of the range product...I could have wept! Luckily I don't think it affected sales too badly and a few customers had a chuckle at my error.After that I always got someone else to read mailshots etc!
                        I agree Theonlinedeli ( if going for the top end then delicatessen is posher but not the easiest to spell right, well not for me anyway!) good luck and my only word of advice is your product/s are at the mercy of delivery companies. You've probably already done so, but homework on this vital part is well worth it. Many of the cut price courier services are fine if delivering to big cities but diabolical delivering to someone halfway up a mountain!
                         
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                        • Loofah

                          Loofah Admin Staff Member

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                          Just to reiterate - not looking for a business name! Deliveries are done by RM at the moment as they provide the best (although always changing their scheme and prices) cost/service for my needs.

                          I must have done a few things right as I've already had a wine merchant approach me for a tie up, suppliers gushing (although I take that with a pinch of salt), Taste South East membership and a new column in a glossy mag:)

                          SEO has now been tweaked so we'll see what Mr Google thinks of it.
                           
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