This Spanish based company operate an internet scam having got your credit card details from some third party with whom you've dealt on line. Checking my Barclaycard online the other day I found a debit for £99. Checking the internet, I found that many people have been subjected to this attempted fraud, basically what they do is send you stuff through the mail offering some sort of holiday concession and if you don't refuse it they debit you after 30 days. They rely on most people not reading it and throwing it away to get their cash. I hadn't received anything. A complaint to Barclaycard resulted with them saying they would send me "dispute documentation." A further e-mail from me, saying that I didn't see why I should fill in "sodding forms" and threatening to close my card account and my two Barclays Bank accounts if I didn't get better service, seems to have got over their inertia. I was originally fobbed off with the "technicalities of card debits" but my suggesting they are deliberately ignoring a fraud which has been publicised in the media when they should refuse to have any dealings with this firm, resulted in a more positive response. So check your credit card accounts.
Well done, Doghouse :gnthb: There are lots of scams out there that you can do little about but you can at least make sure your credit card company deal with your complaint the proper way. Do what Doghouse has done and don't let them push you around. You don't need paperwork for them to suspend the charge from your account. Always insist that you are not in dispute over the payment as it is a charge made fraudulently and that you are reporting a fraud that they have allowed through your account. In a lot of cases (where it hasn't been publicised in the media), from the bank's point of view, there are 'technical problems' about whether to refund you immediately or not. They don't know whether it is something you agreed to and then changed your mind - unless the scam is already listed. This 'technical problem' shouldn't stop them from suspending payment and removing it as a charge on your card. When they look in to it they can always reinstate the charge if it turns out that it was something you had agreed to but had forgotten. Or, as frequently happens, you ordered something from an online company that has a different trading name from its banking name. Therefore you don't recognise the name on your statement.
