DISAPPOINTED.

I have used Parkers Bulbs and Plants for quite a few orders and, until now, have had no problems. But earlier this year I ordered around five bare root varieties of perennial poppies from them and they arrived fairly quickly. I checked the names on the plastic bags they came in and all the correctly ordered names were there so I planted them up in pots and put them into the Green House to grow on.
But now, when 3, [Place Pigalle, Picotee, and Miss Piggy] out of the 5 varieties I ordered have flowered, I've found that all of the 3 are not the varieties I had ordered "Miss Piggy"



has flowered with a light orange flower,

"Place Pigalle"


has flowered into a dark red [nice but not what I wanted or ordered]

And "Picotee"


has turned out to be a common red type

I've just found time to fire off an e-mail to Parkers "expressing" my disappointnment at being given completely different varieties of poppies that I had ordered, especially as the packets they were in bore the correct variety names.

I'll wait to see what they're reaction is and post their reply.

 

Yep, Tetters, I'll post their reply when I get it, but I don't expect any reply until after the Bank Holiday.
Also, it's now out of season for bare root plants so, even if they want to replace them with the proper varieties, unless they send grown on plants then I will have to wait until the Autumn to receive them. Plus, I would then be planting replacement bare roots, if they offered to replace the present ones, with no real confidence that they are the correct ones even though they have the correct names on the packets.

 

If they say that they will replace them (which they are likely to do) then you should suggest that they should send grown on plants. When you do that you would need to email them photos of what has actually been grown. (Sorry! I know you don't need advice on this - grandma and eggs come to mind .)

 

Well, I sent another more detailed complaint to Parkers yesterday, and I'm still waiting for a reply.

 

If you're able to make it to Open Day next year we could provide you with plants. If you happen to be coming this way at any time then let us know. You can pop in for a cuppa, or lunch, and we can dig some up for you. We have no shortage of AM.

 

Hmmm, after a week of not getting a reply from Parkers from my e-mail about the mislabeled Perennial Poppies and great disappointment I fired off another e-mail asking for a response to my first............and got back this....


"Good afternoon , Can you please let me know which plants you have received that are wrong.

Kind Regard Christine"

That, to me, says that they've not even bothered to read my first e-mail and are only, seemingly reluctantly, to my request for a response. So I have explained, yet again, the problem

"Hi Christine, as I explained in my first e-mail to you I bought, among several other orders, 6 Perennial Poppies of the following varieties....Miss Piggy, Place Pigalle, Little Dancing Girl, Ruffled Patty,Turkican, Picottee, Patty's Plum,
The Miss Piggy and Little Dancing Girl bare roots failed to develop and I reordered more from you. However all ordered plants were correctly named in their plastic packaging but so far out of the seven ordered Place Pigalle, Little Dancing Girl, Picottee. and Miss Piggy have turned out to be the common Red type and not the varieties ordered. To be honest, I have no confidence that the rest of the Perennial Poppies ordered, which have not flowered as yet, will be turn out to be the varieties ordered. "