Does this look fraudulent ?

I get suspicious when asked for my account & password.








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Dear valued Btinternet member,


Thursday, 10 March, 2011 14:25






From:



"CUSTOMER ONLINE SUPPORT" <[email protected]>Add sender to Contacts





To:

[email protected]








Dear valued Btinternet member,

It has come to our attention that your Btinternet account information
needs to be updated as part of our continuing commitment to protect your
account and to reduce the instance of fraud on our website If you could

Please take 5-10 minutes out of your online experience and update your
Personal records you will not run into any future problems with the online Services.
However, failure to update your records will result in account suspension
Please update your records immediately.

Once you have updated your account records, your Btinternet account
session will not be interrupted and will continue as normal.
To update your Btinternet Account You must provide your password of your
Btinternet account to enable us finish it on time.

User Name:
Password:
Repeat Password:

Sincerely,
Btinternet Management,
[email protected]
Hotline : 1000
Service Hours: General Enquiry (0900 - 2100)
Technical Support (0900 - 2400)
* 24-hour privilege hotline service for Btinternet One customers*

 

That is definitely a fraud!
BT do not ask for this information nor do they threaten account suspension.

 

Their e mail addresses look dodgy too. Why would bt be using a hotmail address.

Although BT have regularly threatened to, and have, suspended my account on account of me refusing to pay them :D

 

[size=medium]Well, I think we know it's a scam Ziggy.
But for the benefit of anybody who doesn't know - [size=large]It's a scam ![/size]
[/size]

 

I didn't even have to read it all to know with absolute certainty that it is fraud. Its what they new kids call phishing.

For a start, its come from an anoymous mailbox in China. That does it for me.

Plus, nobody legit would ask you for your username and password, but that's irrelevant. It's from an anonymous mailbox in China. BT have their own web domain. They don't use anymous mailboxes in China.

Did I mention the bit about the anymous mailbox in China?

 

Premium rate tel nrs. that are actually the customer service numbers for a Hong Kong based ISP (not BT internet).

 

They did this with my mum's as well

 

It is definitely a SCAM ...

 

Any more emails like this and indeed, those you get from banks which tell you there's 'an incoming payment error' (especially when you don't have an account with them - or even if you do), ring the legitimate BT or bank number and tell them, very often they ask you to forward the email (unopened) to their phishing department who, with a lot of luck and a strong following wind, can trace the source and put a stop to them.

 

Any large companies and those dealing with finance would never send an email. They would always send a letter and they would never ever ask you for your information, merely that you log in and update it yourself if the need arises - which it hardly ever does!

I had a such a one supposedly from the Inland Revenue last year. I printed it off and showed it to the lady when I went in to attend to some other issue. She pointed that out to me the following
- they'd never email, only send a letter
- they wouldn't require the details of my bank account as they already have them
- they wouldn't require a client to claim a refund, it would be paid directly into their bank account and notification sent by letter
- the term GBP had been used instead of £
- the email wasn't actually addressed to me or anybody
- it had no reference number
- and they would never sign off with anything as unbusiness-like "best regards"!!!