Excellent Service "Van Meuwen"

Discussion in 'Retailer Feedback' started by pamsdish, Nov 30, 2014.

  1. pamsdish

    pamsdish Total Gardener

    Joined:
    Apr 5, 2008
    Messages:
    5,151
    Gender:
    Female
    Occupation:
    Retired
    Location:
    "Black Country Wench" in Margam,Port Talbot,Wales
    Ratings:
    +4,445
    I received an email "Black" Friday from "Van Meuwen" offering 3 Hydrangea, Magical, Greenfire, Amethyst and Coral, for around£6 +p&p, or just under £10 for 6,one day offer only, I considered this for a while, then decided I would purchase, twice I entered my card details, but it kept timing out.
    Next day I looked for an email extending the offer, due to technical difficulties, sure I was not the only person suffering internet overload problems. I emailed them and explained my difficulties purchasing, they emailed back asking for my telephone number, they have this morning rung, honoured their offer and I purchased 6, 3 for my neighbour.
     
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    • Scrungee

      Scrungee Well known for it

      Joined:
      Dec 5, 2010
      Messages:
      16,524
      Location:
      Central England on heavy clay soil
      Ratings:
      +28,997
      I find it incredibly frustrating when websites like theirs don't work and you have to place the order over the phone because it means you miss out on (for Van Meuwen) 10.5% Topcashback http://www.topcashback.co.uk/van_meuwen/ which equates to 11% back in Tesco Clubcard Points, or 22% off if using them in Tesco 'double ups', or whopping 44% off if using them to get stuff from some 'boost' partners.

      For £45.50 spent at Van Meuwen/T&M, you can get sufficient cashback to swop for points and boost to get a £20 voucher for a meal at Prezzo where we take our daughter when she comes back from Uni, so website down would be a big issue for me.
       
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        Last edited: Nov 30, 2014
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