Full Fibre internet

We now have this with Befibre. At the moment I am still using BT Modem. Since the new Modem was installed (but not yet connected to the Computer) the old BT telephone will not work. We do not have Mobile phones so we need the land line. How do I get it to work?

 

Well didn't the people who installed it sort out the landline for you.
I assume you are paying them for the landline and changing from BT?
Do you still have BT, if so are you paying for both?
Not heard of Befibre.

 

Also not heard of BEfibre but suspect they may be operating on either the BTs or City Fibres networks.

Most Fibre networks like the one we are on, Do included a digital phone connection with either your existing number transfered over or a new one.

However, from their FAQ seem they do not offer a digital phone ?! -see below.

Can you say /find out whos network they use, and which other providers are around on that fibre network.

The point being, if there are other providers who do offer a digital phone line, you can cancel your BE installation within 14 days , if you find it unsuitable, which it sounds like yours is, but you need to check if thats from when your signed up for the service or from when you are first connected, ours was the latter.

 

If you are still connected to the BT modem / network then your phone should work.
Assume you plug it into a normal BT phone socket and not the BT modem ?

Have you or BEfibre advised BT to cut off any service and when ?

Edit - if you are plugging the BT phone into the phone socket on the BEfibre router it will not work as said in the last post.

 

At the moment the old phone is plugged into the telephone socket the same as it was before, labelled Master Socket. The BT modem is also plugged into it and still works. That is what has got us confused. Why is the line based modem working but not the phone?
We did try the phone in a different BT phone socket and it still did not work.
Whilst the new modem and router are switched on we have not connected them to the computer with an ethernet cable yet.

 

It still puzzles me as to why the phone does not work when the internet still does?

 

Thats why we asked earlier if any instructions had been given to BT ..? - if not...

have you tried unplugging the router from the BT line, then trying the phone in that same socket.

Do you have another handset to try, could yours by chance have failed / been damaged ?
Can you try it on someone elses phone line ?

If all that shows the phone line must be faulty , you contact /report BT Faults on the Web.

Regardless of these problem, do get yourself a decent mobile phone, a life saver, plenty under £100 and use a cheap £5 a month Sim card to cover all your calls, texts etc.

 

We have not been in contact with BT at all and we are not on a contract with them.
At the moment BT provide us with a phone line and the Internet down the same copper line. The line comes to an ASDL splitter (supplied by BT). I have tried plugging the phone into the socket in the loft where the line comes in with no success. The phone is ok, our neighbour got a dial tone on it.
Befibre do not supply a land line connection so we intended stopping with BT until they get rid of land line phones.
I have tried just having the phone plugged in and not the Modem, no joy.
Totally at a loss now.
Actually have told Befibre they can remove the system as it does not do what we want and we think we were mis sold it. That still does not address the loss of phone though, so not sure what we can do abou that.
Thanks for the suggestions

 

I'm assuming Befibre use BT cables?

If so, maybe they cut off your BT landline when they installed the broadband.