It pays to complain

We bought two Albertine roses through the Daily Mail earlier this year. They are supplied by Thompson-Morgan.
They were only £14.98 the pair including postage.
When they arrived we potted them up, but when they eventually bloomed we had this;



And this!



Nice rose but it wasn't what we ordered.

An e-mail to the supplier brought an immediate apology and the promise of a replacement in November.

The package arrived by courier today.

They'd sent us two!

Great result!

 

Nice result,..and you still have an additional two roses

 

I notice T&M are involved, they usually are in such promotions.
With similar outcome.

Its either dead when you get it, or its not what you thought it was.

 

I ordered bulbs from J. Parker one year. They failed to arrive, so I phoned up to tell them. They didn't quibble at all, just said they'd post another lot. I bet you can guess what happened - both turned up a couple of days later!!

 

And there's more...

We ordered two two Lorapetalum Chinese black from Ideal World which at £27 including £7 carriage, wasn't cheap. They should have been here on 28th October, but didn't arrive by carrier until today.
They were packed in a box three times the size required and had probably been bounced around in the back of a van for a week. Consequently some of the branches had broken off and they were nearly out of their pots but just held on as there were cable ties securing the top of the poly bag wrapping to the stems.
So I wasn't best pleased. A phone call to custome service resulted in the suggestion; "plant them out and you'll find after a week they will probably recover."

"Err, will this repair the broken branches?
Tell you what love, I think it best if you stick to answering phone calls and leave the gardening advice to others, so please send me some replacements."

No arguments, replacements or a refund if they're out of stock will follow.
You have to be polite, but firm with them.

 

I feel your frustration :lollol:but...
.....that's not what I would call polite !:hehe:

Condescending and chauvinistic I would give you :gnthb:

 

It depends on the tone of voice you use. I try to include one of: "I thought you were better than this." Being firm avoids a protracted "locked antlers" situation.

Once they've agreed to my wishes, I'm then "all sweetness and light."

By the way the use of the word "love" in conversations is a Northwest custom. It can be used to address both men and women, without offence.

 

Cheers babe !:wink::D

 

No props, Chuck!