Joseph Bently Ladies fork snapped

Discussion in 'Tools And Equipment' started by Scotkat, Jul 27, 2011.

  1. Scotkat

    Scotkat Head Gardener

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    I only bought it 31st May and shaft snapped on Monday.

    I had my last spear and jackson for 38yrs
     
    Scotkat, Jul 27, 2011
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  2. alex-adam

    alex-adam Super Gardener

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    Where did it snap? the handle or the stainless steel shaft? Under certain conditions stainless steel can become brittle. Joseph Bentley and their retailers have a reputation to maintain. If you return the fork to the retailer I'm sure they would be willing to replace it and send the damaged one back to Bentley for them to examine.
     
    alex-adam, Jul 27, 2011
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  3. Marley Farley

    Marley Farley Affable Admin! Staff Member

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    yes agree with Alex Scotkat, either take it back to where you got it from or contact Bentleys direct as that is very poor.. Good luck & let us know the outcome!
     
    Marley Farley, Jul 27, 2011
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  4. ARMANDII

    ARMANDII Low Flying Administrator Staff Member

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    Yep, Scotkat, I've got a Joseph Bentley man's spade which I got early this year in exchange at Wyvale's when I had a split in the stainless steel blade on a top class traditional spade I'd only had for less than a year. It's still okay even though I've put it to good use.
    When I took the broken spade back the staff and manageress were brilliant, even though I hadn't kept the receipt for the spade, and exchanged it without a problem and I got my money back for the original spade!!!
    The impression I got was broken spades, no matter what the brand, is a common occurrence and the Plant Nurseries are well used to replacing such items. It is frustrating though when you've spent good money on what you believe to be a top spade only to have it break within days. Joseph Bently is a good brand and I'm sure you will not have a problem getting the retailer to replace the broken spade.
     
    ARMANDII, Jul 27, 2011
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  5. Scotkat

    Scotkat Head Gardener

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    Yes no problem my local GC replaced did not want to see receipt.

    Although I wanted to email personally Joseph Bentley but no email in contact only phone number.
     
    Scotkat, Jul 27, 2011
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  6. Scotkat

    Scotkat Head Gardener

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    The fork came away from base of shaft I so wish I took a photo.
     
    Scotkat, Jul 27, 2011
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  7. ARMANDII

    ARMANDII Low Flying Administrator Staff Member

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    So, Scotkat, did the handle actually snap or did it just come loose from the fork:scratch::D
     
    ARMANDII, Jul 27, 2011
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  8. watergarden

    watergarden have left the forum because...i'm a sad case

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    you can contact them by filling in a form which is here
     
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      watergarden, Jul 27, 2011
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    • Scotkat

      Scotkat Head Gardener

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      Fork sheared from base of shaft .Bad design
       
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        Scotkat, Jul 28, 2011
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      • Scotkat

        Scotkat Head Gardener

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        Thankyou watergarden I have now sent them a message .

        Scotkat
         
        Scotkat, Jul 28, 2011
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      • Jack McHammocklashing

        Jack McHammocklashing Sludgemariner

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        My son in law returned my Twentyear old Spear and Jakson quality fork back to me last weekend two bent tines and snapped shaft

        Perhaps, sticking it under a three inch thick tree root jumping on the handle to lever said root out was not what it was designed for :-(
        He did buy me a Bargain Homes £8.99 fork to replace it though :cry3:

        Jack McHammocklashing
         
        Jack McHammocklashing, Jul 28, 2011
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      • ARMANDII

        ARMANDII Low Flying Administrator Staff Member

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        I hope you said :thankyou: to your son-in-law, Jack:D
         
        ARMANDII, Jul 28, 2011
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