Kent and Stowe digging spade ..... Snapped !

Hi all,

Over my allotment earlier today, and was 'trying' to turn some soil over and my spade suddenly just snapped, surprised at the bang it made when it snapped.

I'd have expected better from what I thought was a decent spade with a 15 year guarantee.



I've tried calling K&S but keeps cutting me short with a voice message, and I've also tweeted about the snap as well, so far, I'm not impressed with their customer care, but I'll give it until end of day tomorrow for them to get back to me.

I wouldn't mind but I was only turning over moist soil

 

Are you trying to contact them at these contacts?

Tel: 028 877 21009

Email: [email protected]

Those are the contacts for the company that owns them - Crest Garden

 

Yes, tried that and then was given a number (which isn't shown on K&S's website) to phone, which is the number that doesn't answer.

01480 443753

 

Pete,

Looking at the profile of the crack, it appears that the metal is duller were you would push your foot down, and a hairline crack must have been formed at that point, it really did go, lucky in a way that no pieces flew off and got me in the eye to be honest.

 

You could try contacting Nick Davies if you're on LinkedIn
https://uk.linkedin.com/in/nick-davies-4a63b682

 

Just a quick update ...... New spade received Saturday morning, really prompt after sales once I spoke to the right person

 

Thank goodness as that was definitely a faulty one I would have said and like Pete never seen one go like that before, but there must have been tension there if it went bang when it snapped.. Thank goodness no injuries..!