Know your company policy!

Yesterday, when I was out and about, I finally remembered to pop into that well known key cutting place which has popped up in recent years outside of supermarkets to ask if they replace batteries in car key fobs. Much to my relief, they do

The young man was laughing when I entered the hut and we exchanged banter while he tried to take the back of my key. This took longer than either of us expected but we bantered away while he tried and tried to get into the key to change the battery. After a good few minutes, battery now in and the game began again to get the back of the key back on! I wasn't in a hurry, so no skin off my nose how long it took but, for him, it was nearly closing time. He was in good humour though.

Once the job was done, he suggested I go and try it before paying. So I did but it didn't! Back in and his response was: can't be the battery then. Now a repeat of the earlier struggles begin. We're still smiling but there's less banter now. Feeling a tad bored I spend my time looking around the hut to pass the time.

He finally wins the battle and out I go to test it; bingo! Back in I go to pay.
Him: "That's be £10 please"
I hand over a £10 note
He puts it the till and he's still
I remain standing in front of him
He closes the till
I still but I can see he's not too sure why I'm still standing there.
Him: "Do you have far to go?"
Me: "Not really"
He moves away from the till
I remain on the spot
Him: "Is there anything else I can do for you today?"
Me: "Yes, please. I'd like my £10 back, thank you"
Him: "Sorry?"
Me: "It states there: 'This shop will always offer you a receipt. If we fail to offer you a receipt you will get the product free' and my receipt is still sitting in your machine. So, I'd like my £10 back please. "
Him: "Where does it say that? I never knew that!" (from his badge I can see he has worked there for 2 years).
He leans over the counter and reads the statement stuck on the customer side of the till. He hands me the receipt, opens the till and returns my £10.
Me: "Thank you"
Him:

He should have known company policy after two years of working there