My most polite complaint complaint ever

See what you think of this. I haven't sent it yet. Its for the steelworks that I think are still having a few teething troubles since reopening recently.

 

Perfect. Do you think that it would be a good idea to finish up with something a little more direct like, "I'd be grateful if you could let me know what steps are being taken to address this issue " to make it clear that they should come up with some sort of reply?

 

Excellent. I struggled with the ending. I'll go with what you said

 

Best of luck with it - let us know what they say.

 

I bet they'll say something like:

"Thank you for your recent enquiry. SSI takes its responsibilities very seriously, and works closely with the environment agency, local authorities and independent agencies to ensure that the plant is run in compliance with all EC and EU regulations, and indeed independent monitoring shows that we exceed the requirements set out in legislation. Of course we always appreciate the assistance and cooperation of local residents, and your concerns have been expressed to the local management team who will record your complaint".

I could be wrong, but I bet its along those lines

Still, if you don't tell them, they might not realise there's a problem. They had an accident there on sunday morning, with a small explosion followed by a fire requiring 50 fire fighters to attend. Nobody was hurt luckily, and the fire was quickly brought under control. I just hope they're taking it all seriously. Its a whopping big furnace here, I think its one of the biggest blast furnaces in the world, so I do hope they're not cutting corners.

 

After you finish on the word "addressed." you could finish : "Perhaps you will kindly confirm this is so."

That should be sufficient to get a reply but as others have said it is likely to be along the lines quoted.

 

I'm now shocked.

I got a personal response that doesn't appear to have been standard issue from the PR department.

This is what they said.

So the plot thickens. I'm inclined to believe them because there are other activities afoot in the vicinity. I bet its something to do with the new wind farm. The underground cables for which run just along the edge of the steel works. I bet something has been disturbed by that activity.

 

Cor, that was quick Dave!

Strange smells & activities? I'd be thinking Quatermass

 

I know, I was surprised at the speed of the response. Fair play to them. I'd still be worried if I was them. Not good to have a gas leak so close to a blast furnace I think.

 

Was that the one with the ammonia atmosphere?