Not Impressed with Van Meuven

Like many other GC members I bought quite a few bits and pieces from VM when they were having a fee P&P AND £5 off deal last July.

I ordered some Phlox plugs which they'd advised would be sent around March time of this year.

I was checking my bank statement today for something completely unrelated and saw I had a refund from VM. Upon looking at my account with VM they had cancelled the Phlox order a few days ago and not even bothered to let me know. It was purely by chance that I found out. I'm afraid I do not check by bank account on a daily/weekly basis (probably should). I'd have thought the least they should do if cancelling an order is to let the customer know!

 

Just had a response from my moaning email. They say they sent me a letter on 11th February advising of the cancellation. Hmm maybe, bit like cheque in the post I'm inclined to think! Unless they have some INCREDIBLE offers in the future I don't see me ordering from them again.

 

I've had nothing back on my credit card, but that doesn't mean they haven't cancelled any of my outstanding orders like this one. How could I tell if I've had a refund?




EDIT: Phew, logged into my account and my outstanding orders are still there!

 

I've still got some Garlic cloves on order from them and those haven't been cancelled yet. Maybe their Phlox grower had a disaster...I regularly have those and they genuinely haven't got any to sell. Still highly suspicious that they sent me a letter as our post is normally very reliable. Hope everybody else gets what they ordered.