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Not Impressed with Van Meuven

Discussion in 'Retailer Feedback' started by silu, Feb 16, 2016.

  1. silu

    silu gardening easy...hmmm

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    Like many other GC members:) I bought quite a few bits and pieces from VM when they were having a fee P&P AND £5 off deal last July.

    I ordered some Phlox plugs which they'd advised would be sent around March time of this year.

    I was checking my bank statement today for something completely unrelated and saw I had a refund from VM. Upon looking at my account with VM they had cancelled the Phlox order a few days ago and not even bothered to let me know. It was purely by chance that I found out. I'm afraid I do not check by bank account on a daily/weekly basis (probably should). I'd have thought the least they should do if cancelling an order is to let the customer know!
     
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    • JWK

      JWK Gardener

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      That's poor service silu.

      I just checked my bank a/c as I'm still waiting for 3 more things from Van Meuwen, but no refunds. I'm due to get some Onion sets this month so I hope they honour their contract.
       
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      • silu

        silu gardening easy...hmmm

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        Just had a response from my moaning email. They say they sent me a letter on 11th February advising of the cancellation. Hmm maybe, bit like cheque in the post I'm inclined to think! Unless they have some INCREDIBLE offers in the future I don't see me ordering from them again.
         
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        • Scrungee

          Scrungee Well known for it

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          I've had nothing back on my credit card, but that doesn't mean they haven't cancelled any of my outstanding orders like this one. How could I tell if I've had a refund? :scratch:

          VM zero.jpg


          EDIT: Phew, logged into my account and my outstanding orders are still there!
           
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            Last edited: Feb 16, 2016
          • silu

            silu gardening easy...hmmm

            Joined:
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            Gender:
            Female
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            I've still got some Garlic cloves on order from them and those haven't been cancelled yet. Maybe their Phlox grower had a disaster...I regularly have those:) and they genuinely haven't got any to sell. Still highly suspicious that they sent me a letter as our post is normally very reliable. Hope everybody else gets what they ordered.
             

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