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Photos can't be uploaded..

Discussion in 'How To ..........' started by Cannyfullpots, Apr 3, 2016.

  1. Cannyfullpots

    Cannyfullpots Gardener

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    I've always used this site from my phone. I could always upload pictures no problem - now it tells me constantly that the 'file is too big'

    Why is this & why can't I now upload pictures?

    My phone is the same its always been & its getting frustrating!
     
    Last edited: Apr 3, 2016
  2. Fat Controller

    Fat Controller Cuddly Scottish Admin! Staff Member

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    If I give you my email address, are you able to email me one of the photos (at full size) that won't upload so I can see if I can see what is going on?
     
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    • Cannyfullpots

      Cannyfullpots Gardener

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      Yes please! That would be great, as I haven't got a clue. The email would also be sent from my phone.

      Thank you!
       
    • Fat Controller

      Fat Controller Cuddly Scottish Admin! Staff Member

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    • Fat Controller

      Fat Controller Cuddly Scottish Admin! Staff Member

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      OK, I am going to try and upload them from my PC untouched, and see what happens

      IMG_8045.JPG

      IMG_8046.JPG
       
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      • Fat Controller

        Fat Controller Cuddly Scottish Admin! Staff Member

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        Hmmmm.... Very odd! I have done nothing to those pictures at all and they upload fine.

        I'll go and have a tinker under the bonnet and see if I can see anything - bear with me.
         
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        • Cannyfullpots

          Cannyfullpots Gardener

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          I've emailed you again, with a picture of what it says when I try to upload the 2 pictures I sent you. I would have put the picture on here - but it wouldn't let me upload it :snork:
           
        • Fat Controller

          Fat Controller Cuddly Scottish Admin! Staff Member

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          OK - I have made some changes; whether they wil work or not remains to be seen.

          Can you log out completely, clear your browser cache on your phone (sorry, no idea how you do this on an Apple phone) and then log back in and try to upload one of your images again.
           
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          • wiseowl

            wiseowl Friendly Owl Admin Staff Member

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            Hi @fat controller my friend this is what Woo gets;)

            Capture.PNG

            On other sites it is fine:smile::blue thumb:

            [​IMG]
             
          • Fat Controller

            Fat Controller Cuddly Scottish Admin! Staff Member

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            What image was that for @wiseowl?

            I think I have it sussed. There are two parameters that limit the photos being uploaded. The first is the size of the file which is limited to 1024kb (or 1.024mb), and the other is the resolution which is the number of pixels which is set to 800 x 600

            The two photos that @Cannyfullpots emailed to me were:

            924kb
            1632 x 1224

            And
            1.06mb (so 1064kb)
            1224 x 1632


            Now, I need to work out why it allowed me to upload them even though they are outwith the limits.
             
          • Fat Controller

            Fat Controller Cuddly Scottish Admin! Staff Member

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            OK - we are getting somewhere. It appears that my browser, PC or GC servers are being clever when I upload photos as they are automatically resized to fit the site parameters. Those images above have been resized to 800 x 600 and are now less than 200kb
             
          • Cannyfullpots

            Cannyfullpots Gardener

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            It still says the same @fat controller

            Have cleared the cache & tried to upload a pic - an error occured.
             
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            • Fat Controller

              Fat Controller Cuddly Scottish Admin! Staff Member

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              I've dug deeper - the images that you are trying to upload are too large, hence the site rejecting them. When I uploaded those same images, they were automatically resized (not sure if that was my end or GC end that did that, but I am currently thinking it is my end as everyone else appears to be struggling).

              I am not sure if there is an image resizer available for Apple's OS? I am equally unsure about other browsers & PC's, as the one I am using is a fairly powerful bit of kit and I have loads of photo and media programs installed (so potentially, one of those might be having an impact).

              I am going to bounce this post into the office for further discussion to see if we can't reach a suitable solution. I will also post some information more generally as I am aware that there are a lot of people now being affected by this.

              Please bear with us everyone, we are at least making headway now. :dbgrtmb:
               
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              • Scrungee

                Scrungee Well known for it

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                I use Paint to resize images to 800 x 600 pixels and despite being typically average only 200 KB, they sometimes still will not upload.

                And when trying to re-upload an image that had previously successfully uploaded some time ago, I also had an error message.

                But when the same sort of thing happened to me some time ago, and there were suggestions of 'clear you cookies', etc., etc., and they never worked, it was only a Xenforo update that sorted everything out.
                 
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                • pete

                  pete Growing a bit of this and a bit of that....

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                  DSC00017.JPG

                  1.71mb
                  2304x1728
                  I'm using Chrome.
                  Uploads in about 4 seconds.
                   

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