Sony cyber shot

Cyber shot dsc hx60, if that means anything to anyone.
But mostly I think its a pc problem.

I downloaded the software from the Sony website, and connected the camera to my lap top, up came a page with my pictures I had taken.

Went out and tried a few more shots and a bit of video.

Plugged it into the pc and all I get is a message saying turn on a camera, I've told it umpteen times, the bloody thing is turned on, but the dopy laptop is not recognising it, or at least the Sony programme isn't, as I get a bleep from the pc when I do connect it and the camera says its connecting, but nothing happens.

Any ideas?????

 

Did you shut it down the right way or just pulled the plug out

I don't know anything about the sony

 

I've tried reconnecting it several times in different ways, nothing, same message.

 

Thanks FC.
I did try a restart but it didn't solve the problem.
I thought it might be a problem with the programme I downloaded so I've now uninstalled it and will reinstall it tomorrow, not got much hair left, so needed to stop for today.

It did at one point cross my mind it was a windows problem but hadn't got a clue how to fix it.

Still cant work out why it worked at first and then didn't work when I tried it again.

Another strange thing is that when doing my usual thing of not using camera software and instead just removing the SD card and putting it directly into my laptop it only shows up the still pictures, the video is not there, but I know the video is on the card because it plays back on the screen of the camera.

 

Are you using the Sony play memories program Pete ? thats what I use for viewing videos , I don't really take many videos but I am sure thats what I used last. for pictures I go more direct and open the files up in the SD card.

 

Try a different usb port on the PC.

On most digital cameras, you can specify how it connects to the PC - just scroll through and check the camera's own settings menu.

Most cameras can also operate as a webcam when connected so just make it is not trying to run in this mode - some cameras require you to amend the camera settings for usb connections or to press the playback button (as if to view pictures and video on the camera itself).

 

@pete ,

I used to have the same problem with my Sony Cybershot,..likewise with a Canon then a Phone Camera,..each had software to allow images to go from camera to laptop but there was always problems so to eliminate all of their software i now use Faststone Image Viewer which is free.

One opens up Faststone Image Viewer,..then plugs in the camera,..when one hears the connection,..click on the camera image on top left of screen,..the window will open to allow you to download all the images into Faststone Image viewer.

Note you can delete the images off your camera after they have being imported.

FastStone Image Viewer - Powerful and Intuitive Photo Viewer, Editor and Batch Converter

 

Thanks everyone.
Lots of things to try.
I'll let you know how it goes.

 

Just looking at the link sent by @wiseowl , it states you cannot transfer files using a MTP connection.
Looking up MTP it appears to be the normal way windows transfers files.

Seems like a mine field of dead ends.

 

Just down loaded the Sony software again.
Still doesn't work, camera say its connecting and the Sony page is telling me to connect a camera.
Tried the add a devise bit on windows and it found the camera but said drivers are unavailable?
Does that mean its never going to work?

I can see the video via VLC player, but the quality is rubbish.
Are there any other video players that might give a better quality?