Another email scam alert

Did you buy it from Lakeland but through Amazon (which it sounds as though you did) or did you buy it directly from Amazon?

This should be fairly easy to answer but did they pay you the postage for sending the damaged one back?

You definitely are not entitled to have your original payment back as well as having a new product. That this occurred is due to them being inefficient by not dealing with the complaint quickly enough or, at least, acknowledging the situation.

You have the product you wanted - so that's good. You also have their money - which should be returned to them. If they didn't pay for the return of the faulty goods then, I feel, that you are entitled to reimbursement for that.

You should be able to negotiate the return of the balance of the money they sent you less your expenses. I would be inclined to word the communication in a friendly way and suggest that they 'may wish to waive the return of the balance to compensate you for all the trouble you have been to'.

 

So why are Lakeland asking for you to return the fryer? Or is it Amazon that are asking you?

If it's Lakeland then tell them you want the fryer (that's why you ordered it in the first place) but you're happy to return the money less expenses (as mentioned above).

If it's Amazon asking you to return then ask them why as you now have what you ordered. Then wait for them to reply. They will probably say that it's because they have returned your money. You can then tell them that you thought the money was goodwill compensation for you being messed around but you're happy to return it less your expenses. Be careful how you handle it otherwise they may blacklist you - they have a habit of doing that to people that return too many things.