Credit/Debit card users double-charged at New Year

I've only just seen this thread as I was away when it all happened.

John,
I'm pleased you managed to sort things out satisfactorily. I handle a lot of cases for other, local, people through the small claims court and you went about it the right way .

Chopper,
that was good advice that you gave but compensation can be claimed in the small claims court. What you said was perfectly accurate , they can't make an award for compensation but you can claim it and they can uphold the claim.
The usual grounds for compensation (but not all) are for upset, disappointment, embarrassment and similar emotional disturbances.

Charging for time and out of pocket expenses are not compensation and are exact calculations of expenses (although the other side can dispute the rate at which you charge them).

I once charged Npower £800 for my time involved sorting out their mess and they refused. I got judgement as they didn't even bother to appear in their defence and when they didn't pay up I sent the bailiffs in to their head office.

 

Well done, Kristen, for sticking to your guns .

The central court that is used for online claims is quite handy but if the defendant wishes to fight the case then it does end up in a court. Just a note for anyone wishing to use small claims against a business:- as an individual you are entitled to have the case fought and decided in your local court, not their's :thumb:.

As you found out, it is not difficult to use the Small Claims Court. :D

With one case that I fought I was being sued for non-payment (for work that I argued was not done properly) and they used a 'no win no fee' solicitors in Liverpool who had the case set to be heard in the Liverpool court (hundreds of miles from me although the business suing me was local). I pointed out to the court that the case was supposed to be held in my local court (I think it is clause 26 but can't remember offhand) and asked them why they had not moved it there and was it because they were friendly with the solicitor who had his office next door . I received a letter by return of post saying the case had been dropped.