Latest moan from you and me - 2016

Unfortunately we don't get to choose the courier when companies are sending goods. I complained bitterly to this particular company last time they used the courier in question, because that particular parcel hadn't been delivered after a fortnight. They offered to send me another and I said yes as long as they used Royal Mail and that one arrived in two days.

 

We have a post office in our village shop, and try to support it, but get fed up with businesses from the nearest town bringing loads of parcels here to post, plus garage car sales staff coming here to to tax dozens of cars at a time, forcing locals wanting a few stamps to queue behind them for ages.

 

We don't have anything local now, sorry, we do have pubs, which will explain why people around here don't care much about anything, no respect, nowt

I think there is a problem that there are some people that do not do there jobs properly and don't care

 

Windows updates....

Hour and a half of watching a circle go round and using up battery power and not being able to use the laptop

 

No

 

.....And that hour and a half followed by a shut down and restart just as you want to go to bed!

 

Moan moan moan and quadruple moan!!!

Through necessity, had to venture into a supermarket lunchtime today: what are people like!!?

Pushing, shoving, ramming trollies hither and thither; barging, stopping dead in their tracks one pace ahead of you ...
Small children "screaming" at the top of their squeaky little voices and the parents seemingly oblivious
People's perception of "personal space" just doesn't appear to exist; the concept of a polite, "Excuse me" is non-existant. It was like walking around with a load of Zombies all focused on their own small world where no one else is either present, respected or even on their radar!!

Then you queue at a checkout where the staff are, allegedly, trained in a particular script/4 point checklist of things to say/do but you get met by Mrs Frosty Knickers (who is either just downright rude or her face is botoxed into paralysis: no smile, no "how do you do", no "would you like any assistance ... " (I didn't, but it may have been nice to have been asked!).

I may (I say "may", because of course, I may "not") have let that pass me by had I not just attended a hospital appointment where the same "customer" experience occurred! No smile, no "please/thankyou"!

A smile costs nothing; manners even less. Get a grip people

 

Locally, the "customer service" experience has proved a very positive one. Both retail and NHS.

I just think these big multinationals with their taglines of "Customer Service" need to really get down on the floor and see how their staff and their mission statements are waaaaaaaay out of kilter!!!

No, wait! I've been to your nearest "supermarket" ... they were true treasures: polite, service with a smile, helpful (very busy too!) and worked very efficiently

 

We go shopping at 7.00am it's nice a QT and the people in there are nice, we did used to go in the evening but soon nocked that on it's head