Processing Charge

Ditto the above. Threaten to leave, it works wonders especially with mobile phone companies :D

 

I thought I would just bring this thread up to date by letting those interested know that I have received a reply to the letter I sent to Bt complaining about the charge.
It seems that Bt are reducing both monthly line rental fees and broadband fees by �£1 each if they are not paid for by direct debit. They point out that the net effect is "only" 50p a month for the 'phone line and that anyone who takes broadband is 50p a month better off. I'm left wondering if those with a 'phone and broadband package who pay by direct debit will then be worse off if no reduction has been made. I suspect some crafty skirting round the issues here!
What really annoyed me was the line,
"But it's not just about the cost of taking payments; following up when customers forget to pay on time does involve spending time and money."
As I always pay my bills on time, I'm definitely of the opinion that these extra fees should apply only to late-payers and not be imposed on those who settle right away.

 

Thanks for the update JBTH. I agree, just because you have a direct debit set up doesn't mean it wont bounce