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Spear & Jackson 10y Guarantee.

Discussion in 'Retailer Feedback' started by IceColdRum, May 6, 2016.

  1. IceColdRum

    IceColdRum Cacti & Herb Mad

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    I can't believe how simple this process has been!

    I bought a Spear & Jackson garden fork about 2 years ago from a local retailer which I used sporadically for a few months but it mainly languished in the shed, but as I recently got an allotment it got a new lease of life as my dedicated allotment fork unfortunately within a week it looked like this:

    [​IMG]

    Being rather miffed at my £20 garden fork being in two I emailed Spear & Jackson to find out about this 10 year guarantee which to be honest I'd always assumed was a marketing gimmick...

    Well two days later and after supplying a couple of photos to show the model and damage they've dispatched a new one to me no questions asked!

    I'm actually quite shocked, it's not often you get such good customer service from any company.

    Well chuffed :)
     
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    • Jiffy

      Jiffy The Match is on Fire

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      Nice one,:):dbgrtmb:

      Hardward store now for 4 candles
       
    • Loofah

      Loofah Well used member

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      I too was equally impressed. So good to see decent customer service and a guarantee honoured . They've replaced two tools for me which suggests either I'm abusing them or the shaft wood isn't fantastic perhaps
       
    • IceColdRum

      IceColdRum Cacti & Herb Mad

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      After I bought the tool I read quite a few reviews which said that they had a habit of breaking in exactly the same way pictured above :/

      Sent from my SM-A300FU using Tapatalk
       
    • pete

      pete Growing a bit of this and a bit of that....

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      If the handle it gonna break, I think it will break there, it gets the most leverage in the timber at that point, and its the thinnest section.

      I had a s/s fork replaced twice before I gave up and bought a proper steel one, I think most people just dont bother telling them.
      Once the plastic shaft broke and the second time a tine snapped off.-
       
    • IceColdRum

      IceColdRum Cacti & Herb Mad

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      My main fork is one piece of steel from prongs to handle and it's lovely :) it cost me £2 at a car boot a few years ago and you'd have to rip it from my cold dead fingers before I let it go and even then I think I'd consider coming back for it :lunapic 130165696578242 5:
       
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        Last edited: May 8, 2016
      • IceColdRum

        IceColdRum Cacti & Herb Mad

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        Replacement fork arrived today along with an invoice (for £0) in the post, poor bloke that delivered it turned up in a huge great pallet wagon, they must have just stuck it in with some wholesale orders.
         

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