Thieving gas/electricity suppliers

Discussion in 'Off-Topic Discussion' started by clueless1, Nov 10, 2009.

  1. pete

    pete Growing a bit of this and a bit of that....

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    :gnthb:, thats what we should all do, they rely on us being lazy.

    But I'm not sure that you can deny them access to the meter.

    As to the sales person Clueless, thats the ticket, wind em up and hang em out to dry.
     
  2. has bean counter

    has bean counter Gardener

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    Why, they are only doing their job, which are few and far between these days
     
  3. shiney

    shiney President, Grumpy Old Men's Club Staff Member

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    Hi Doghouse and everyone,

    you will probably find in your contract with them that you must allow them to read your meter at least once every two years. Most of the companies that have on-line readings don't even bother to put the TPR's (third party readings - usually Siemens) on your account :scratch:

    You are entitled to contact your supplier at any time and ask them to reduce your Direct Debits if you are in credit - and ask for the credit back. To do this you will need to have made a reading immediately before phoning them. As with some of you on here - don't let them give you any waffle. Just say that they are obviously over-charging you. Of course, you have to be reasonable as you are likely to use more power in the winter than the summer. So if you are only a little bit in credit at the moment you shouldn't expect them to lower the DD. The best time to argue about your DD is in the spring when you can use the argument that you shall be using less power for the next six months and that you will renegotiate with them in the autumn.

    They will try to rip you off no matter what happens and you just have to be stubborn - but polite.

    I handled a case a couple of years ago where Npower were insisting on receiving money that wasn't owed to them (they said it was). I came into the picture after debt collectors had also been chasing the money. After a few months of negotiating and getting nowhere I told Npower that if they didn't get it sorted out soon I shall charge them for my time. :mad:

    A year later I sent them an itemised bill for £800 which they ignored. So I took out a summons. They said that the case had nothing to do with me so I can't charge anything for my time - a 'mind your own business' letter. They ignored the summons so I applied for judgement and when they wouldn't pay I sent the bailiffs into their head office. They then tried to negotiate with me and said they would appeal. I said 'See you in court' which was in Essex and they were in Hull. They paid me :yho:, never chased the person for any money again but didn't apologise to them either. Tough!!! :hehe:

    Always try to be reasonable but don't let them get away with things :gnthb:

    i think that I shall phone my power company now and ask them to reduce my DD :rotfl:
     
  4. clueless1

    clueless1 member... yep, that's what I am:)

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    With any job you choose to take, there are always tricky bits. For a salesperson, that might be getting a potential customer who actually thinks about what you're telling them rather than just blanking out and waiting for you to finish your pitch.

    A used car salesperson is just doing their job, but you wouldn't take his/her word for it that the car is the best car you could possibly buy and an absolute steal at the price. Surely you'd want to look it over, check documents, ask questions about service history etc?
     
  5. Doghouse Riley

    Doghouse Riley Head Gardener

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    Hi Shiney

    I agree, it does say that in the contract. But I always tell the meter readers;
    "When my supplier wants you to read the meter I'm sure they'll let me know and then you can make an appointment."
    I object to the fact that they turn up at the drop of a hat and they don't pay me to read the meters and put the readings on a card in the window if we're out when they call. That was always a security risk and a daft idea.
    What's good about doing your own readings you can do it when you choose. They send you an e-mail asking for the readings and you don't have to rush to do it then and there. When you get round to inputting them you get an instant indication of your consumption and your account balance.
    You get a discount for doing your own readings.
    I'm with Scottish Power, they seem to have the balance of monthly payments about right.
     
  6. shiney

    shiney President, Grumpy Old Men's Club Staff Member

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    Hi Doghouse,
    I'm with Scottish Power as well and also do my own readings. Earlier this year Their on-line computer wouldn't accept my reading and it turned out that their computer had been messing up my readings for the past two years. This resulted in me having a massive bill to pay. After some months of negotiation the bill was reduced by £1,200 because they had messed me about. A very satisfactory solution. :gnthb:
     
  7. pete

    pete Growing a bit of this and a bit of that....

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    Yes only doing their job, but it usually involves trying to get some gullable person to change suppliers based on very confusing and often slightly dodgy infomation that has been cooked up by the company they represent.

    In short preying on the unwary.

    Clueless gave a comparison with second hand car sales men, I put these people a lot lower down the list than that.

    Afterall, when was the last time a second hand car sales man came knocking on your door, at least they wait until you approach them.
     
  8. Doghouse Riley

    Doghouse Riley Head Gardener

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    It's amazing that when these people come "cold calling," when you ask them for the unit price on their many different tarrifs, they've never got them and look rather sheepish. But I believe "not knowing" is either deliberate or they are employing dummies.
    All they do is ask who you're with and then say, "We can provide cheaper electricity/gas."

    If you say "What's the rate for first usage and how many units before you go on to the lower rate, what are the discounts for direct debit and paperless bills?" they haven't a clue about there own let alone those of a competitor.

    For example, last time I looked for Scottish Power, the higher rate "first usage" for electricity and gas was 245 and 1143 units. For British Gas it was 125 and 670.
    Of course with the four different rates for both suppliers, it would be difficult for many people to work out which would be cheaper. The "first usage" means very little in the total charge.
    The whole system with this and all the different tariffs is designed to make it difficult for the consumer to know where they are, despite the fact that the government told the suppliers to make bills easier to read.
    Of course the industry put two fingers up to that request.
     
  9. shiney

    shiney President, Grumpy Old Men's Club Staff Member

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    When I switched supplier I used 'Switch with Which?'. The only information that is really relevant for you to know beforehand is your annual consumption - which you can get from your supplier. You put this figure into the website and it lists how much your annual payment would be with all the suppliers at their current (ha ha) rates. You can then switch through their website (they don't get any money for it) and if you have any problem with the new supplier they will chase them.

    Of course, that doesn't mean that the new supplier's rates may not be about to go up shortly. A bit of private research would be needed for that.
     
  10. Doghouse Riley

    Doghouse Riley Head Gardener

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    Martin Lewis's site has good financial advice for many things. with gas and electric suppliers he lets you know if any of the suppliers you might be going to compare has a price rise in the pipeline.

    http://www.moneysavingexpert.com/
     
  11. borrowers

    borrowers Gardener

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    Wow, I feel really lazy now. Sometimes I get what I call 'a head on', and do ask questions and make myself annoying but I really don't look into what we are paying for many things. Shake yourself I am telling me now! Thanks guys, I really do appreciate and admire that you stand up for the 'little people'.

    cheers
     
  12. Doghouse Riley

    Doghouse Riley Head Gardener

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    I often suffer from a bit of indolence from time to time when it comes to money.
    I've had a Barclays bank account since I was seventeen and I've a Barclaycard. A while back I would have got interest on my current account balance if I'd swopped to the Halifax or whatever and at one time some building societies were offering you cash to move accounts, but I couldn't be bothered with the rigmarole of changing all the direct debits.
    I never leave much in my current account and I clear my card balance every month, so it's not actually costing me money.
     
  13. clueless1

    clueless1 member... yep, that's what I am:)

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    I'm the same. I've been with HSBC since I was 16 (when they were still the Midland) and I've had more fall outs with them than I can count, yet I still use them. I have credit card debts and I always mean to switch every year to get the 0% offers, but half the time I don't get round to it so end up paying out more.

    Banks thrive on people like me. They get you in with tempting offers knowing that 9 times out of 10 you'll still be there when the offer runs out.
     
  14. shiney

    shiney President, Grumpy Old Men's Club Staff Member

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    Generally, nowadays, when you change banks all you have to do is give your new bank the details of your old bank and they get all the direct debits swapped over automatically. :thumb:
     
  15. Sussexgardener

    Sussexgardener Gardener

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    Had to share. We had a new central heating system installed in January (it got well and truly tested a week later when they temperature dropped well below freezing here). My OH has been keeping careful note of how much we're spending per day on heating and hot water - it's less than £1.50 per day combined. The heating is on for 3 hours in the morning and from 4pm in the evening, but good thermostats keep it at a decent temperature. We're currently watching the TV sitting wearing t shirts, not a wholly jumper in sight.

    Result and a worthwhile investment :)
     
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