VIRGIN MEDIA CUSTOMERS / HAVE YOU EMAILED ME?

Morning all,

This is a bit of a warning to anyone that is a customer of Virginmedia and in particular that has one of their email addresses (@ntlworld, @blueyonder, @virginmedia and so on); over the weekend, I lost ALL of my email, and I do mean ALL. A lot of it, I had not had the chance to back up fully, particularly stuff from the start of this year when I took ill, so there was still almost 2000 emails that I had not read or attended to - - - all gone.

Virgin Media see email as a 'nice to have' thing, and do not offer anything in the way of customer support relating to email (mind you, they don't offer much in the way of customer support for any of their products!), so in short I am stuffed. A quick look around online shows that I am not alone in this happening, and it seems to be an increasing problem - nobody really knows why it happens, and Virgin do not give a monkeys.

So, if you are a Virgin Media customer that uses their email addresses - BACK UP any precious emails NOW, and do so to your computer. DO NOT rely on VM servers to hold your information.

IF YOU HAVE SENT ME AN EMAIL AT ANY POINT IN THE PAST THAT CONTAINS CONTACT DETAILS/ADDRESSES/PHONE NUMBERS OR ANY REQUESTS FOR HELP ETC, PLEASE GET IN TOUCH AS I HAVE LOST ABSOLUTELY EVERYTHING.

 

I do have my PST file to fall back on - thankfully I am not entirely without in that respect - however, I have not backed it up in almost a year (I think), as my brain has had a few other things to consider.

The majority of stuff that is important has been either PDF'ed and saved (dual back up drives also), but I think there will be the odd thing that will crop up. It is more the inconvenience, as well as email/postal addresses for people (especially given the time of year). I'll live, but just wanted to give a shout out that it is happening at random to VM customers, so be alert folks (coz Britain needs lerts )

 

Hi @ricky101 - we can't get decent broadband from anyone else around here, so we are likely to stay with them for a good while. I have a Gmail account, that is seldom used, but I don't like the email address on it (sounds daft, I know), so I will probably look around and see which one looks best.

 

Well, whatever the gremlin is, it has happened again this afternoon - - obviously, not a lot lost this time around but there is definitely some sort of issue somewhere.

 

I use Virgin and have a ntlworld email. Mine are still all there this morning - tempting fate! I do the same as @HarryS - also use Outlook and everything goes into a PST file, although I wouldn't be completely bothered if I lost the lot. I rarely search back through old emails using the VM app, Outlook is much better at searching.

You could set up an autoforward from your VM email to a free hotmail/gmail account as backup.