Yawn ... wakey, wakey ...

Hi Roders Nice one ,Have a drink on me,take It out of my share. :D

 

Good Morning friends ,I sincerely hope that you are all Well,Have a good Day,Enjoy the day,

 

Morning Kandy, Yes catch up with you later on.. Busy old day today..... :D Have a good one everyone.. :D

 

Good morning Kandy and MF.

Keep your feet firmly on the ground - no flying off in this wind. That reminds me, where's woo this morning?

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shiney

 

Good morning KF,MF,Shiney.Lots of probs with Broadband to day,its either the Weather or Mice eating through my cables :D I keep losing It(Literally).

 

Morning woo

If it was mice, I hope you had them for breakfast.

When you're passing this way can you pop in for a refreshment break. We have very frisky mice in our loft that you might enjoy.

We now have our phone line back and our Broadband back - two different problems. Both were down for nearly a week. Our Broadband is on a different phone line which managed to keep receiving calls. It was very frustrating speaking to the call centre in India. Their vocabulary and grammar is excellent but their accents are sometimes difficult to follow. They seem to only keep to a set script and it is almost like speaking to a robot.

India - "Hello Mr shiney. Please try pressing that button"

Me - "I have already tried it four times and nothing happens but I shall try one more time"

India - "Hello Mr shiney. Thank you for trying one more time. Have you pressed the button?"

Me - "Yes, and nothing has happened, again!!! What are we going to do now? Please don't say Hello Mr shiney and any other pleasantries as they don't help and they are costing me money as I am paying for this call by the minute."

India - "Hello Mr shiney. I am sorry this is costing you money. Please try pressing the button again"

Me - "I don't think I want to waste my time doing it again and I am getting very frustrated"

India - "I am sorry you are getting frustrated - please press the button again"

Me - Pressing the button obviously is not working. Neither did any of the five preceeding procedures work. How many other procedures are there to try?"

India - "I am sorry they didn't work. There is one more procedure we can try. Please press the button again."

Me - "As that doesn't seem to work can you please tell me the next procedure - and if that procedure doesn't work where do we go next?"

India - "We can move on to the next procedure and if it doesn't work, you do not have to go anywhere. You can stay at home and I shall escalate the problem up to the next department."

Me - Sometime later. "That procedure didn't work either so I suppose you can now escalate this matter"

India - "Yes, Mr shiney" (Grrrr) "I shall now escalate this to the next department. I am sorry I have not been able to solve the problem."

Me - "Before you escalate it can you give me a reference number for this problem?"

India - "I am sorry, Mr shiney. We do not have reference numbers. The information is linked to your telephone number."

Me - "Will I be kept informed of what is happening with this problem?"

India - "You can telephone this number to find out what is happening with this problem."

Me - "Will the person who answers the telephone be able to tell me what is happening?"

India - "No, the person who answers the phone will not be able to tell you what is happennig with your problem. They will have to escalate it upwards."

Me - "Do you have a freephone number I can use when I phone again as I don't want to keep on paying for these calls?"

India - "Yes, I can give you a freephone number for these calls."

Me - "Then please give it to me now!"

India - "Here is the freephone number...."

Me - "When I phone this number will I be speaking to you again?"

India - "No, you will be speaking to our faults department."

Me - "Are you in the faults department?"

India - "Yes, I am in the faults department." ?????

Me - "What do I do now?"

India - "When we finish this call I shall escalate this problem."

Me - "Have we finished all we need to do?"

India - "Yes, Mr shiney. Thank you for calling our faults department. I hope I have been of service."

I put the phone down and 24 hours later called the freephone number. After giving my phone number etc and explained all the procedures I had gone throughthe conversation started -

India - "Hello Mr shiney. I am sorry you are having trouble with your Broadband. Please press this button." !!!!!!!!

I feel a bit better now I have let this out of my system.
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shiney